We’re really excited to announce we are changing our name to HaloITSM. We have had many (over 25!) years of exciting growth as NetHelpDesk, however our product has evolved and our team has expanded. We have grown far beyond a help desk, we now provide a system with serious power and functionality. As a result, we knew it was time to express this growth with a new name and product identity.
2019 was quite the year! For Scoro, it was all about making sure we’re offering the best quality service possible. That’s why we put all our effort into rolling out many great features and tons of updates to further improve the overall Scoro experience. Our team would like to thank you for choosing Scoro and being with us on this remarkable journey. We’re grateful to have you on board!
You’re a manager. You’re not one to pat yourself on the back, but you’ve got to admit: your team is doing pretty darn well. At least, that’s how it seems to you. Big projects are being checked off the list, deadlines are being met. You haven’t had to referee any heated conflicts, your inbox has no complaints. You’re good! But is that the whole story? Our research suggests your direct reports might describe the situation a wee bit differently.
Optimize your sales workflow and make your team more efficient with the enhanced Teamwork CRM and Teamwork Projects integration. We’re constantly looking for ways to improve the integration between Teamwork CRM and the other products in the Teamwork suite. Our aim is to help you to streamline how you work so you can spend less time switching between tabs and getting lost in general admin and more time on delivering the work that matters.
Many companies use Excel as their sales tracker tool. It’s one of the most popular database organization tools, so sales teams assume it’s the best software for tracking their activity. The reality is Excel isn’t an ideal sales tracker. It’s a complex software that can be a bottleneck for reps without Excel skills. More dangerously, Excel leaves room for error as a manual tool and limits analysis to hard-to-learn formulas and formatting.
Mattermost is starting a new open source campaign, this time around increasing the unit test coverage for the mmctl tool. The mmctl tool is a CLI application that mimics the commands and features of the current Mattermost CLI tool and uses the Mattermost REST API to communicate with the server. Using the tool, you can control and manage several Mattermost servers without having to access the specific machine on which the server is running.
In our previous blog on video support, we discussed how video technology is changing the customer support landscape. In this article, we’ll take a look at how video technology can help boost the customer support you provide. We’ll also take a look at the technology required to offer video support.
