Teams | Collaboration | Customer Service | Project Management

Latest Videos

Deliver Solutions Faster with Miro | Plan, Build, Review

Ready to turn your big idea into a tangible solution? In this video, we dive into the Delivery Phase—where you move from problem identification to executing a plan, building the solution, and reviewing the outcome. Learn how to turn your product brief into a granular roadmap, with milestones, timelines, and risk assessments. We’ll also show you how Miro helps you track progress and create a shared view of the work, avoiding silos between teams. Once the build is complete, we review the deliverables with stakeholders for feedback and iterate with retrospectives.

Eliminate Manual Triage with Zendesk Intelligent Triage Predictions

Explore how to effectively view and manage intelligent triage predictions in Zendesk's Admin Center. Learn how to edit intent, language, and sentiment values to optimize your customer interactions, eliminate manual triage, and streamline time-sensitive escalations. Whether you're refining your terminology or tracking updates, this tutorial will help you leverage Zendesk's intelligent triage features for better customer service outcomes.

Streamline Time Sensitive Escalations with Zendesk Intelligent Triage Predictions

Explore how to effectively view and manage intelligent triage predictions in Zendesk's Admin Center. Learn how to edit intent, language, and sentiment values to optimize your customer interactions and streamline time-sensitive escalations. Whether you're refining your terminology or tracking updates, this tutorial will help you leverage Zendesk's intelligent triage features for better customer service outcomes.

10 Productivity Pitfalls to Avoid & How Workstatus Can Help Your Team Stay on Track

Is your team stuck in unproductive habits that are holding back their potential? In this video, we explore the 10 common productivity pitfalls teams face every day and show you how Workstatus can help fix them. From poor time management to unnecessary distractions, we’ve got the tools to help your team stay focused and efficient.

What's new in Asana | November 2024

Welcome to the November edition of What’s New in Asana. First, use AI to create charts in projects based on simple text instructions. Next, combine the power of portfolio rollups with the flexibility of formula custom fields to create tailored data aggregations within portfolios. Finally, update access levels on portfolios to provide more custom control over access and permissions.

Exponential.fi's CEO on transforming crypto access, overcoming crypto winter | Sit Down Startup

In this episode, Adam O'Donnell sits down with Driss Benamour, co-founder and CEO of Exponential.fi, to explore the journey of building a decentralized finance platform amidst the challenges of the crypto winter. Driss shares his insights on achieving product-market fit by focusing on user needs and simplifying access to DeFi investments. He discusses the importance of maintaining conviction during tough times and the pivotal moment that led to the creation of their innovative risk assessment tool, "Rate My Wallet." Tune in to learn how Exponential.fi is transforming the investment landscape for crypto holders.

Top Discovery Frameworks in Miro and How to Use Them

Unlock the power of discovery with Miro! In this video, we explore key discovery frameworks to help you understand the problem space and drive innovation. We’ll cover how to use Mind Maps to visualize ideas and expand on signals from research, how the 5 Whys technique can help you reach the root cause of a problem, and why a clear problem statement is essential for aligning teams and stakeholders. You’ll see how Miro’s visual tools make these frameworks easy to apply, helping you solve user problems more effectively.