Teams | Collaboration | Customer Service | Project Management

How OneDesk helps internal teams and departments. OneDesk offers products for Help Desk, Project and Work Management software all in a single connected application. Capture tickets from included channels: email, phone, real-time chat, customizable webforms, and an employee portal. Convert tickets to tasks and manage internal operations and project alongside your daily support.

OneDesk for B2B and client services OneDesk offers products for Help Desk, Project, an Work Management software all in a single connected application. Capture requests and support from included channels: phone, email, real-time chat, customizable webforms, and a client portal. Track time, manage tasks and projects and even bill for your services without switching context.

Tired of tracking down the right colleague every time you need help with reimbursements or internal processes? We’ve all been there. Discover how Zendesk's Employee Service AI Agents streamline internal workflows, automate answers to common employee questions, and provide fast, reliable support across your organization. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Your team already lives in Slack — so why send them to a portal? See how InvGate’s Virtual Service Agent brings the service desk right into Slack. Employees can check a ticket’s status, get how-to answers, and open requests without leaving the conversation. And when a human is needed, it escalates with the full chat attached.

Discover how Zendesk's employee service AI agents go beyond answering questions to complete tasks directly within tools like Slack. In this video, see how AI agents handle employee requests from start to finish—whether instantly approving policy-compliant time off or routing leave requests to managers for manual review. Learn how HR teams can easily build these automated workflows using Advanced Action Flows.

Meet the AI Teammates built for Strategic Operations in Asana. See how the Executive Reporter turns account data into leadership-ready updates, the Portfolio Advisor flags risks before they become problems, the Program Ops Manager keeps PMO intake moving, and the Capacity Planner balances your team's workload — all learning and improving as they collaborate with your team. Key moments.

Learn the basics of Asana Dash and explore how it can answer your questions, help you draft status updates and summaries, and even take action like building out projects and scheduling meetings, all personalized and private to you. Try Dash today to move your work forward. Key moments.

Bigger AI models aren't always better for business. Here's why enterprise AI is going small. For years, the AI race focused on larger models with more parameters and broader capabilities. But enterprises have different priorities: data privacy, lower inference costs, faster responses, and control over their own infrastructure. Enter Small Language Models (SLMs). In this video, we explore why businesses are considering smaller, specialised AI models and how they could change the way enterprises deploy AI.

Meet Gurumurthy Kalyanaraman, Senior Manager, Human Resources at Zoho. In this video, Guru shares the 3Ps he lives by, the analogies that have helped him learn how to work with people. If you manage a team, work in HR, or just want to build better working relationships, this one is worth a watch.

Ever feel like getting access to basic software tools takes longer than completing the actual project? You’re not alone. In this episode of Office Confessions, we look at the frustration of slow internal approval processes and how to solve it. With Zendesk Employee Service AI Agents, your team doesn't just get answers to questions — they get real work done fast. Learn how Zendesk can help eliminate internal bottlenecks and empower your employees to move faster.