Teams | Collaboration | Customer Service | Project Management

Latest Videos

AI change management fireside chat with Benevity - Zendesk Community Event

Recently we hosted an insightful fireside chat featuring Meaghan Watson, Zendesk Product Marketing Manager and Heather Eeles, VP of Client Support at Benevity. In this engaging discussion, Heather shares her firsthand experiences and valuable insights on implementing AI tools within teams. Learn from their discussion on best practices for fostering team involvement in AI adoption and learn how to ensure a smooth integration that maximizes the benefits of AI.

Microsoft Teams Time Tracking with TrackingTime

Unlock the full potential of Microsoft Teams with seamless time tracking integration! This explainer video covers how to use time tracking within Microsoft Teams to boost productivity, manage projects more effectively, and keep your team on track. Perfect for remote and in-office teams looking to streamline time management and optimize workflow. Learn more about time tracking integrations and productivity tips.

Introduction to the New M-Files Desktop Client

The New M-Files Desktop client provides consistency and efficiency. The client is built on modern technologies and has a fresh look and feel. The modernized desktop client ensures you enjoy a uniform user experience across all platforms. All functionalities and the user interface are from the web client, but on top of that we also have the benefits of a desktop application. With the New M-Files Desktop client, you can enjoy these valuable business benefits.

Using Basecamp for QA | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on November 6, 2024), the two-person Quality Assurance team from 37signals walk through how they use Basecamp for QA. They share best practices for organizing projects for their QA function and answer customer questions live. Timestamps: For follow up questions, reach out to support@basecamp.com.

Asana customers break down their favorite features

What makes Asana a must-have for cross-functional teams? Hear from our inspiring customers as they share the Asana features they love and rely on. From task automations to integrations and multi-homing, these powerful capabilities simplify complex workflows, helping teams cut through the noise and stay focused on their most important work.

Run meetings your team enjoys

Avoid bad meetings with Page-led meetings, a new approach that maximizes meeting outcomes and drives progress. Plus, Atlassian’s own Teamwork Lab tested the effectiveness of these pages and found they are 23% more effective than regular meetings in accomplishing their goal. Use the link to access the page-led meetings Play from Atlassian’s Team Playbook and use the template to impress at your next meeting.

Omnichannel AI Agents Live Demo: AI Summit Deep Dive

At our Zendesk AI Summit Deep Dive Community Event Solutions Consultant Gregory Lindley showed how the power of Omnichannel AI Agents can be leveraged to resolve up to 80%+ customer queries across any channel. Including support for email or voice—providing consistent and accurate support wherever customers engage.