In this episode of the Freshworks Explained series, Praveen breaks down how Freshdesk automation can transform your customer support operations. Learn how to streamline workflows, reduce manual tasks, and solve customer issues faster using three types of automation rules: Ticket Creation, Ticket Update, and Hourly Triggers. Discover how to automatically prioritize tickets, filter spam, notify teams, and ensure quick resolutions. Watch now to see how Freshdesk can enhance your team's efficiency and boost customer satisfaction.

Discover how top global companies like PepsiCo, Nearform, Salesforce, and Prudential use Miro to transform collaboration and accelerate innovation. This video showcases real-world examples of how Miro’s flexible, visual workspace helps teams streamline processes, shorten timelines, and go from project brief to market launch faster than ever.

Tired of constant context-switching? See how Slack brings your people, processes, data, knowledge, apps, and agents together so you can get work done faster.

The Honorable Victor Dominello is a former senior minister of the NSW Government. During his 12 year cabinet career, he held a range of portfolios including, Digital Government, Innovation, Finance and Aboriginal Affairs. Being part of the leadership team that led the state through Covid, Victor drove digital solutions such as QR check-ins, vaccine certificates and dine and discover vouchers via the ServiceNSW app.

Meet Freddy AI Agent—answer, assist, personalize. The people-first AI solution to scale your customer and employee experiences. And it’s never been so refreshingly simple. Just a few of the reasons to love Freddy AI Agent.

Help desk activities involve so many manual tasks that the job can quickly become tedious — leading to human error and high turnover. Service desk automation helps you avoid all that and allows IT support teams to focus on more complex and critical tasks. Some of the benefits that well-implemented automation can bring you include: Explore ten InvGate Service Management automation ideas in this video and boost your support efficiency!

Join René Kann, Software Engineer at Miro, as he uses Miro to build software with his team. Learn how he centralizes work with Miro boards for documentation and task tracking, visualizes processes with UML diagrams, and uses handy tools like Layers and Miro AI to communicate better with his team and speed up testing workflows. This video has translated captions in the following languages.

What does WEM do for me? | Zendesk Customer Success This video will cover what workforce engagement management is, how Zendesk can assist with it, and the benefits that you'll see with your team after you implement it into your practices!

What is WEM & why should I care? | Zendesk Customer Success Workforce engagement management, or WEM, is a comprehensive suite of tools designed to optimize your support operations, enhance service efficiency, boost agent performance, and create a better overall experience for your teams. This video will help you better understand why and how WEM can improve your team's workflows and practices. ️

Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business.