Teams | Collaboration | Customer Service | Project Management

Latest Videos

Richard Brett: What is 'rev rec' & which metrics matter?

Which metrics should you track, to run your agency as efficiently as possible? In this episode we speak with Richard Brett. Rich is a seasoned FinOps professional with 15+ years of experience, including a decade in the agency world. Rich has played a key role in scaling agencies, setting up financial processes, and supporting sustainable growth. Rich will take us into a deeper dive of agency finances, starting with revenue recognition – recording revenue when it's earned, not when payment is received – and explain why this is so important.

Discover the Innovation Workspace: Accelerate Teamwork with AI

Join us for an eye-opening keynote session where Miro's CEO and Co-founder, Andrey Khusid, alongside industry leaders, unveils our biggest product announcements of the year. Discover how your company can break down silos, reignite excitement in the workplace, and leverage cutting-edge AI technologies to accelerate delivery in today’s fast-paced environment.

Discover Your Smart Employees with We360.ai | Boost Productivity and Employee Satisfaction!

Are you aware of the hidden potential within your workforce? Many organizations overlook the most valuable asset—the employees who quickly adapt to new tools and technologies, enhancing their efficiency and productivity. With We360.ai, you can now identify, nurture, and incentivize these smart employees, allowing them to grow while contributing more to your organization. In this video, we'll show you how We360.ai helps you,

From Chat to Zendesk AI Messaging: Community Event

:Transform Your Customer Service with AI Messaging!: In this recording of our Zendesk Community Event on Making the Shift from Chat to AI Messaging, you will discover how to elevate your customer service from basic chat to Zendesk AI-powered messaging. This session provided valuable insights into transforming customer communication capabilities through the use of AI and machine learning.

Workflow: Notify the customer when a ticket is solved

Learn how to notify customers when a support tickets is resolved, and edit existing triggers to prevent duplicate emails. Timestamps: Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Agent Home: What's New with Zendesk - Featuring Zac Garcia - Enterprise User Group Sept '24

Agent Home: What's New with Zendesk - Featuring Zac Garcia During the latest Zendesk User Group Meetup, participants dove into Agent Home, an exciting new experience designed to enhance productivity through intelligent sorting, real-time updates, and collaborative support features. Zac Garcia, Zendesk Product Manager, discussed how the enhancements to Agent Home simplified the transition from the legacy agent dashboard, creating a smoother and more friction-free experience for users.