By Lisa Kant, Senior Vice President, Product and Solutions Marketing.

Data is the backbone of modern organizations. Teams use data to gain insights about customer behavior, audit and optimize operations, forecast future events, and uncover hidden trends that can lead to growth. But while data is critical, many organizations still struggle to harness it effectively. For example, their datasets may be expansive, disconnected, or siloed across numerous platforms, so aggregating it and drawing tangible insights to drive positive change can be really difficult.

Moving to the cloud can provide many benefits, like efficiently scaling resources up or down based on needs. You also have the flexibility to change your use and save on costs. However, it introduces new security and legal challenges that companies must address. Managing security and compliance in the cloud takes time, processes, and tools focused on that task. This is where cloud management services can help.

An updated knowledge base is an essential part of an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence (AI) work for you and help you with Knowledge Management? That’s what InvGate Service Management Knowledge Article Generation feature does! According to a report by Microsoft, 88% of respondents expect a brand or organization to offer self-service support, and 66% begin with self-service when in need.

In one of business’ great pivots, high performing Internal Communication teams have switched from full pandemic/crisis mode to become a catalyst for furtherance of company culture as well as organizational impact. Senior leaders across the globe have realized that internal comms, when done right, can be a highly effective lever that moves the needle on critical KPIs.