Teams | Collaboration | Customer Service | Project Management

Discover how Zendesk's employee service AI agents go beyond answering questions to complete tasks directly within tools like Slack. In this video, see how AI agents handle employee requests from start to finish—whether instantly approving policy-compliant time off or routing leave requests to managers for manual review. Learn how HR teams can easily build these automated workflows using Advanced Action Flows.

Meet the AI Teammates built for Strategic Operations in Asana. See how the Executive Reporter turns account data into leadership-ready updates, the Portfolio Advisor flags risks before they become problems, the Program Ops Manager keeps PMO intake moving, and the Capacity Planner balances your team's workload — all learning and improving as they collaborate with your team. Key moments.

Bigger AI models aren't always better for business. Here's why enterprise AI is going small. For years, the AI race focused on larger models with more parameters and broader capabilities. But enterprises have different priorities: data privacy, lower inference costs, faster responses, and control over their own infrastructure. Enter Small Language Models (SLMs). In this video, we explore why businesses are considering smaller, specialised AI models and how they could change the way enterprises deploy AI.

Ever feel like getting access to basic software tools takes longer than completing the actual project? You’re not alone. In this episode of Office Confessions, we look at the frustration of slow internal approval processes and how to solve it. With Zendesk Employee Service AI Agents, your team doesn't just get answers to questions — they get real work done fast. Learn how Zendesk can help eliminate internal bottlenecks and empower your employees to move faster.