Teams | Collaboration | Customer Service | Project Management

Technology

Unleashing AI potential with M-Files and Microsoft

Watch how Mikko Kontra, discusses the two hottest topics in customer conversations: enabling the hybrid workforce and harnessing the power of generative AI. Exciting developments like the integration of M File solutions and M365 Co Pilots are providing unique value propositions for organizations. Don't miss out on these game-changing innovations!

Meet Rovo, your AI-powered teammate | Atlassian

Rovo is your AI teammate, powered by Atlassian Intelligence. With Rovo, quickly find information across your Atlassian and third-party apps, learn and iterate on knowledge as you work, and take action faster with specialized virtual agents. Discover how to unleash the potential of every team with Atlassian Rovo.

Discover the Innovation Workspace: Accelerate Teamwork with AI

Join us for an eye-opening keynote session where Miro's CEO and Co-founder, Andrey Khusid, alongside industry leaders, unveils our biggest product announcements of the year. Discover how your company can break down silos, reignite excitement in the workplace, and leverage cutting-edge AI technologies to accelerate delivery in today’s fast-paced environment.

A Comprehensive Guide to Workforce Planning and Analytics

In the evolving business ecosystem, staying ahead means more than just meeting deadlines or achieving targets. It requires planning for your most valuable asset, your employees. Workforce planning and analytics have become the foundation for companies trying to stay ahead of their competitors. These tools help businesses anticipate future needs, balance talent with organizational goals, and create flexible teams ready to handle future challenges.

AI for IC: 3 research-backed ways for Internal Communication teams to drive engagement and unleash productivity with an AI-powered intranet

In one of business’ great pivots, high performing Internal Communication teams have switched from full pandemic/crisis mode to become a catalyst for furtherance of company culture as well as organizational impact. Senior leaders across the globe have realized that internal comms, when done right, can be a highly effective lever that moves the needle on critical KPIs.

From Chat to Zendesk AI Messaging: Community Event

:Transform Your Customer Service with AI Messaging!: In this recording of our Zendesk Community Event on Making the Shift from Chat to AI Messaging, you will discover how to elevate your customer service from basic chat to Zendesk AI-powered messaging. This session provided valuable insights into transforming customer communication capabilities through the use of AI and machine learning.

Predict the future with AI-powered forecasting in Zendesk WFM

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Navigating the AI Revolution in Comms with Shaun Randol, Founder of Mister Editorial

This episode features an interview with Shaun Randol, Founder of Mister Editorial, a mixternal communications newsletter. In this episode, Shawn and Shaun discuss the myth of planning in storytelling, the importance of adapting to new technologies, and maintaining a strategic perspective on the evolution of communications work.

How AI in cyber defense is revolutionizing communication platforms?

The risk of cyber attacks is continually soaring. The number of data breaches between 2021 and 2023 grew by 72%, surpassing previous records. Communication platforms used by businesses for workplace communication are particularly at risk. Also, breaches of shared confidential data lead to substantial financial losses and damage to a company's reputation. ‍For instance, the global indicator 'Estimated Cost of Cybercrime' was forecast to increase by $ 6.4 trillion between 2024 and 2029.