Teams | Collaboration | Customer Service | Project Management

Technology

A Comprehensive Guide to Workforce Planning and Analytics

In the evolving business ecosystem, staying ahead means more than just meeting deadlines or achieving targets. It requires planning for your most valuable asset, your employees. Workforce planning and analytics have become the foundation for companies trying to stay ahead of their competitors. These tools help businesses anticipate future needs, balance talent with organizational goals, and create flexible teams ready to handle future challenges.

Predict the future with AI-powered forecasting in Zendesk WFM

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Navigating the AI Revolution in Comms with Shaun Randol, Founder of Mister Editorial

This episode features an interview with Shaun Randol, Founder of Mister Editorial, a mixternal communications newsletter. In this episode, Shawn and Shaun discuss the myth of planning in storytelling, the importance of adapting to new technologies, and maintaining a strategic perspective on the evolution of communications work.

How AI in cyber defense is revolutionizing communication platforms?

The risk of cyber attacks is continually soaring. The number of data breaches between 2021 and 2023 grew by 72%, surpassing previous records. Communication platforms used by businesses for workplace communication are particularly at risk. Also, breaches of shared confidential data lead to substantial financial losses and damage to a company's reputation. ‍For instance, the global indicator 'Estimated Cost of Cybercrime' was forecast to increase by $ 6.4 trillion between 2024 and 2029.

Bring historical and forecasted data together with Financial and Utilization Insights

It’s time to have one report to rule them all! One that can tell the complete story for all things profitability and utilization—instead of disjointed fragments. Introducing Financial and Utilization Insights for Scale plans. A brand new dashboard-style report chock-full of past data and future trends to make monitoring your business performance a breeze.

How to Boost Workforce Management With HR Analytics?

HR Analytics is the core of any business and is thus very important for running your organization. Concerning that, good workforce analytics will grow your business. However, if not, you will incur losses, leading to major issues that we don’t want. That’s why it is important to have the best solutions for HR analytics for workforce management to enhance your processes and have a smoother workflow.