Teams | Collaboration | Customer Service | Project Management

July 2024

Preview: Zoom recordings in Mattermost with Copilot summaries

In this experimental preview, see how the Mattermost Zoom plugin can share recordings and transcripts from recurring meetings directly in a Mattermost channel. This new functionality allows organizations to bring more team context into Mattermost discussions and use the LLM of their choice on their Zoom data. If enabled and configured, use Mattermost Copilot to rapidly extract insights and share them with your team via AI-generated summarization.

Top 10 Best Business Expense Tracking Apps in 2024

Whether small, medium, or large, businesses of all scales require business expense-tracking apps. Rent, utilities, furniture, inventory, licenses, insurance, marketing, and staff. These assets incur expenses for your business in one way or another. Thus, tracking all your costs is essential to stay within budget and successfully run your organization. However, not every business has access to the best-fit business expense tracker solutions.

Insider Threats: The $15 Million Mistake You Can't Afford to Ignore

Insider threats can devastate businesses unprepared to respond. Explore our comprehensive guide on best practices for swift and effective incident management. Discover how Insightful's monitoring tools can improve your security posture.

How to Improve Employee Satisfaction: Top 10 Tips

Employee satisfaction measures the level of happiness and fulfillment that employees experience in their workplace. It covers their emotional health, morale, and job satisfaction. This is significant because satisfied employees will likely be engaged, effective, and committed to their business’s goals.

Back Office: Definition, Functions and 10 Example Jobs (With Salaries)

While the front office often steals the spotlight with its client-facing roles and revenue-generating activities, the back office is where the magic truly happens. This behind-the-scenes powerhouse is essential for maintaining smooth business operations, supporting customer satisfaction, and ensuring that everything runs like a well-oiled machine. In this article, we’ll dive deep into what the back office is, how it functions, and why it’s crucial for any organization’s success.

CSAT: What It Is and How to Measure It - A Step-by-Step Guide

If you’ve ever wondered how happy your customers truly are, you’re in the right place. It turns out there is an easy and approachable way to measure it: the CSAT or Customer Satisfaction Score, which specifically measures customer satisfaction related to a product or service.

3 ways to beat the summer innovation slump

Raise your hand if you’re going on vacation this summer or just got back. Hopefully you raised your hand! June, July, August, and September are the most popular months to take time off. That makes sense; it’s summertime. We’re between our big projects and events. Our customers, clients, and coworkers are all taking time off. It’s the perfect time to step away from work.

Julia Vastrik: How to strengthen company culture in the WFH era

We’re in the age of remote and hybrid working, and our physical distance from one another is having a huge impact on company culture. Previously, grabbing lunch or a drink after work was easy. But now, even small talk needs to be consciously brought into our scheduled Slack calls to avoid things becoming too transactional. This new way of working can lead to serious challenges like feeling disconnected from colleagues and the company mission, lacking motivation, and experiencing loneliness.

Ridgeline International secures Element partnership

Ridgeline International and Element have signed an agreement that makes Ridgeline Element’s primary partner in the US National Security market. Ridgeline, a pioneer in data privacy and secure infrastructure solutions, helps organizations operate securely in the era of ubiquitous data collection and technical surveillance. Element specializes in secure, decentralised communication. It is led by the team that created the open standard Matrix protocol.