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Latest News

Two-Factor Authentication, App Productivity & Admin Logs (v7.0.1)

CurrentWare version 7.0.1 is here! With this release we’re excited to announce the introduction of two key security features: Two-factor authentication (2FA) and our first two admin activity logs! These enhancements provide an extra layer of security to help ensure that only trusted operators are accessing your admin console while providing greater visibility into what they are doing within the CurrentWare Suite.

Announcing Courier Automations: Application Logic for Notifications

We’re excited to announce a powerful new feature for the Courier platform: Courier Automations. Courier Automations is a toolset that includes both an API and a visual builder that allows anyone to easily configure logic for notification workflows. Need to send a reminder to class attendees 10 minutes before the class starts? Need to page an on-call engineer on multiple channels until they respond? These use cases and more can be achieved quickly and easily with Automations.

SoftwareReviews evaluation report names Scoro as PSA Leader

New report identifies the Best Performing Professional Services Automation firms based on an Emotional Footprint Evaluation Scoro has been recognized as a leader in the Best Performing Professional Services Automation (PSA) Emotional Footprint report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group.

Forrester's 2022 Now Tech report on secure communications platforms includes Element

Forrester, the research and advisory firm, recently published its Now Tech: Secure Communications, Q2 2022 report which provides an overview of 25 providers and helps enterprises understand the value of a secure communications platform. And (we’re all flushed in the face), Element is listed as one of the secure communication providers (available to view here).

Vivantio Maintains High Performance Status from G2

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer in several categories in the 2022 Spring Report from G2. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

Support Assist: Machine Learning Capabilities to Help Service Desk Agents

During InvGate’s presentation at SupportWorld Live 2022, we are proud to introduce Support Assist, our AI engine that enhances the support capabilities of service desks for all types of businesses and departments. One of InvGate's guiding principles is to "simplify what is complex," and so for the last year we’ve been finding ways to leverage our solutions with machine learning, testing different tools inside our platforms that could make a real difference for our users.

What we launched in April 2022

Every day at Miro, we’re cooking up new ways for teams to collaborate seamlessly, no matter where or how you work. This month, we released enhancements designed to streamline co-creation, improve security for your company’s internal processes, and increase accessibility for screen reader users. To see how Miro’s latest improvements can help your team innovate and connect, check out our roundup of releases from April.

May Update: Automations and usability improvements Scoro

Automating small parts of your work can do wonders for your workflow. With this update, we’ve further tweaked automation options for you and finished a number of other tiny improvements to help you cut down on the clicks when managing your projects and finances. Here’s what’s updated in Scoro.