OneDesk has many tools that will make your life easier – every day. One way OneDesk does this is by automating ticket-assignments so that your team can get to work on them with only the briefest of delays. Here are some ticket-assignment strategies that you can implement right now in OneDesk.

There was once a time when marketing was mostly about handing out flyers and placing radio adverts. Marketing has come a long way since then, and even digital marketing has been subject to evolution. Innovative marketing concepts like data-driven and personalized marketing are but few of the digital marketing trends explored by businesses and marketing agencies recently. With larger players now in the market, contemporary digital marketing trends are more in line with interactive marketing and AI.

Here are the new features and enhancements for the May 2020 Release of OneDesk. This release was rolled out on May 12, 2020.

The need for better and more specialized systems has been the major call for the fast-paced evolution of technology over the years. Newer hardware and software systems are constantly introduced. Hence, it is always a matter of time before older special-purpose systems are outdated and deprived of resources for support and maintenance.

Generally, being a tech company is about anticipating the client’s needs and requirements while staying abreast of trends in the information technology industry to achieve and sustain technological competence. Tech Support companies provide the technical expertise needed to keep systems running both for smaller and larger organizations. Most startup tech support companies rely on internally developed and managed tools for their operations in their early stages.

Technology in Oil Companies Technology has become an indispensable part of any business organization in every industry. Whether it is deployed in a segment of business operations or used in the daily operation and management of the entire organization, every thriving business must integrate technology to stay productive and competitive. A new client who only recently discovered OneDesk has also found this fact to be true.

If you work in a team, OneDesk offers an easy way to manage and share projects amongst team members. While you can share projects with individuals, often it is faster and more consistent to share your projects using teams. In OneDesk you can organize your users into ‘Teams’. Using teams is a great way to manage access to projects, with the least amount of managerial overhead. Here’s everything you need to know about teams in OneDesk.

In OneDesk there are a large number of options that allow you to configure the software to behave in just the way you want it to. However, most of these options are non-critical and only need to be tweaked along the way, as you decide you want to change the way some things work. Out-of-the-box, OneDesk is almost ready to go to work for you, but you do need to take a few actions and provide a bit of information to get fully configured.

In the most recent release of OneDesk we made big changes to Customer Organizations. Whereas prior to this release customer organizations were relatively simple groupings of customers, now they have become more sophisticated objects, with properties and features that will change the way you use OneDesk.

At OneDesk we continue to work hard to bring new features to the OneDesk platform. We have many more updates planned, so keep your suggestions coming. This post will give you an overview of the features of this new release, but over the next couple of weeks we will be writing more in-depth articles on each of the major new features. So without further ado, here are the big new things in the March 2020 release of OneDesk.