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Solve your tech overload with an intelligent transformation

This article was originally published on Inc. Over the past decade, the corporate world has obsessively chased digital transformations. But now, surrounded by a clutter of apps and incessant digital notifications, it's become painfully clear: we've been duped. Our workplaces have become dense jungles of digital clutter, leaving workers frazzled and exhausted. It's time to cut through the chaos.

5 Tools to Handle Group Communication Effectively

Effective group communication allows team members to seamlessly collaborate on complex projects with clarity and purpose. But with so many options on the market, choosing the right communication tools can be an overwhelming task. There are several factors to consider before making a decision, such as the size and location of the team, the nature of the project, and the communication needs of the team members.

How to teach AI to write in your exec's voice (Intellicomms)

This article was originally published on Mister Editorial. Breaking news! Generative AI tools are imperfect! But that doesn’t mean they can’t be improved. By now we know that when you prompt a chatbot (like Copilot, ChatGPT) the output is dull. The simpler your prompt, the blander the response.

Cybersecurity resilience in the Government and public sector in the US

Our world is more connected than ever. For many, this has accelerated knowledge exchange and advanced world economies and living conditions. However, it has also made our digital presence more complex. Data security and privacy are at stake, and in some industries, like Government and Defense, this presents significant challenges.

Finding your fit: how to get started with hybrid agile

Agile methodologies — techniques and practices that prioritize collaboration and flexibility — have long been a reliable fixture on most product teams who want to deliver value while still having the flexibility to adapt to changes. But as technological advancements, regulatory shifts, distributed teamwork, and rising customer expectations make projects increasingly complex, even Agile methodologies can feel too rigid and one-size-fits-all.

Introducing org charts (beta) to help you plan and strategize your business

To stay competitive, enterprise organizations need to set clear goals, define strategies, and allocate the right resources to drive the actions needed to achieve objectives. This all requires organizational planning. If you’re a business leader, this also means optimizing your organization’s structure. Doing so will help you identify redundancies across teams, and skill sets.

Crafting the Perfect Remote Workspace: Communication Tools Meet Business Solutions

Buffer’s recent survey revealed that the majority (97%) of people said they’d love to keep working from home--at least part-time--for the rest of their careers. With the way things are always on fast-forward nowadays, setting up the perfect spot to work from home has become super important. A bunch of us are swapping the typical office for our living rooms or maybe even a cozy corner in a coffee shop.

The Future of Contact Centers in Generative AI Era

Does your contact center give you what you need to solve your customers’ problems or increase agent efficiency? A contact center with the traditional system can limit customers’ ability to find answers and solve problems autonomously while also adding to agents’ woes. Built on top of Generative AI, a contact center helps transform the customer service experience by making contact centers and their agents more efficient.

How to Choose the Right AI Vendor for your Enterprise

The emergence of Generative AI pushes for rapid adoption of AI like no other technological innovations in recent times. Everyone wants to use Generative AI for its reasoning, logic, and problem-solving skills independent of human oversight. The wave of opportunities Generative AI brings is clear evidence that AI or GenAI would take very little time to become mainstream. Companies want to train or build proprietary models for various business use cases.

The joyful feeling of being productive on Zulip

Today is my three-year anniversary as the product leader for Zulip, the organized team chat product. When I left my job as a data science manager at Lyft, the career change felt like an experiment. Now, I’ve been reflecting on why it’s hard to imagine working on anything else. I’ve never had much patience for technology that’s not doing what I need it to do. Confusing interfaces drive me crazy.