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Streamlining developer access to Prometheus and Grafana

Our Makefile entry point for developing against the Mattermost Server already tries to simplify things for developers as much as possible. For example, when invoking make run-server, this build tooling takes care of all of the following (among other things!).

Zendesk messaging: Customer service in a digital-first world

Even before the virus forced us all inside and online, messaging was taking over the world. It’s how many of us shared news, collaborated with colleagues, and — most importantly — kept in touch with friends and family. As with all things digital, the pandemic simply accelerated the inevitable. It also showed us that messaging was made for customer service. Customers are reaching out for help more than ever before, and messaging is their channel of choice.

Elasticsearch users with on-prem deployments will not be impacted by upcoming license changes

Earlier this month, Elastic announced that there would be upcoming changes to its open source licensing. These changes do not affect on-prem deployments of Elasticsearch. Since Mattermost Enterprise Edition uses Elasticsearch in its on-prem deployments, we felt it important to explore the reasoning behind Elastic’s decision, how the new license terms are different, and why there will be no impact on Mattermost users as a result of these changes.

Twitch Notifications (Part Two): How to Send Notifications When Your Twitch Stream Goes Live

In this series, I explain how to use Twitch EventSub and Courier to automatically send notifications to multiple destinations – Slack, Discord, and more – when your Twitch stream goes live. In part one, we built a Node.js app using Express.js to accept events from Twitch EventSub. Now, in part two, we’re going to listen for our event and trigger a notification using Courier.

Rocket.Chat is featured on the ISG Provider Lens Workplace of the Future, Services & Solutions (2020) Report for Brazil, USA, Germany, Nordics and the UK

After being ranked one of Capterra’s top 20 most popular Live Chat and Remote Work softwares in 2020, we’re incredibly happy to be featured on the ISG Provider Lens™ Digital Workplace of the Future report for 2020! The study highlights an overview of the top players in each defined country and market.

Announcing Environments: Safely Test Your Notifications Before Going Live

Today, we’re excited to announce the release of Environments in Courier. You can now create, preview, and troubleshoot your notifications in a test environment before going live. With support for two environments – Test and Production – you no longer have to worry about accidentally sending a notification to your users before you’re ready.

Mattermost survey reveals remote work is here to stay

Mattermost has always been a remote-first company. Building a product that safely and securely allows our teams to communicate with each other regardless of geography or distance is the cornerstone of our philosophy on working remotely. Over the last year, the world of working online from home changed dramatically. Many people have been forced to move into a working situation they might not have been familiar with.

Rocket.Chat: The Secure Messaging App To Overcome Social Isolation During COVID-19

When people think about online communication and the opportunities for connection it provides, they quite often don’t realize the importance of virtual spaces for people with chronic health conditions, like HIV-positive African adults and adolescents living with HIV. Quite frequently, these people face social isolation, loneliness, stigma and depression. Even worse, for adolescents, aged 10 to 19 years old, HIV is the leading cause of death in Africa.

Is WhatsApp safe for companies? A quick guide for secure messaging

WhatsApp users were caught by surprise when they learned that some of their data would be shared with Facebook. Millions of users recently received a notification about the platform’s latest Privacy Policy Update. But the news triggered a question: how secure is WhatsApp and is it actually safe for companies? The reactions were diverse.