Scoro is happy to announce that we certified our first round of global partners. The batch includes nine companies: Congratulations to all partners who completed the certification program! The certification highlights that our partners have passed a detailed training and testing process and are qualified to provide independent services regarding Scoro.

Looking for the best employee monitoring software for Mac? Managers are continually looking towards employee monitoring software to help their teams be more productive. And while employee monitoring does raise some concerns, you won’t have any trouble boosting productivity with the right software. So which employee monitoring software Mac should you go for? Fortunately, you’re in the right place.

Want to know how to start monitoring your employees’ social media? If you’re looking to increase team productivity by curbing excessive social media activity at the workplace, you’re in the right place. In this article, we’ll take an in-depth look at how you can implement employee social media monitoring processes within your organization. We’ll also reveal a reliable method to help you monitor employee social media usage.

In Part 1 of this three-part series we introduced the new report by ServiceXRG and TeamSupport. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Part 1 explored the transition of support from a reactive transactional model to a more proactive and preventive approach.

Channel your excitement! Element Matrix Services (EMS), our Matrix hosting platform, is formally launching Slack Bridging! Having soft-launched Slack Bridging last year, EMS already provides bridges to Slack for a wide range of customers and thousands of simultaneous users.

Based in San Francisco, Morten is the CEO of Wire, an enterprise-grade, end-to-end encrypted collaboration platform. He has over 20 years’ experience in the technology industry, as well as extensive go-to-market and SaaS experience spanning both the U.S. and European markets. Previously, Morten was the CEO at Huddle, a content collaboration platform serving large professional services firms as well as the UK and U.S. governments.

Today we’re introducing Miro’s Flexible Licensing Program: a new offering created to help organizations of all sizes scale visual collaboration at their own pace — unlimited licenses every quarter with no upfront commitments or retroactive fees. The past year has taught us that people and organizations are more resilient when they come together. In many ways, we’ve had to redefine what it means to be “together,” and by extension, to be connected.

I recently joined Courier as a Software Engineer and part of the onboarding process was to set up and configure my development environment on the new M1 MacBook Pro. This task was more complicated than usual because, with the new MacBooks, Apple has replaced their long-running Intel processors with their own M1 chip. To help you take full advantage of the power of the new MacBooks, here are some tips and tricks I picked up when setting up my own machine.

New year, new you—but same organizational habits? No thank you. If you’ve resolved to be more organized in the new year, you’re not alone—according to the Anatomy of Work Index 2021, being more organized and finishing work on time is one of the top three work resolutions for 2021. But despite the fact that millions of people around the world set New Year’s resolutions, previous surveys have shown that less than 8% of people accomplish them.

This is part two of a three-part content series between Freshworks and Textline. You can read part one: “9 reasons your customers want to be able to text support” here. It shouldn’t come as a surprise that a photo can greatly enhance any text message you’re trying to send. That includes messages you send in a customer support role to help customers solve a problem or those texts your customers send you.