As we head into 2021 after possibly one of the strangest and most unsettling years in living memory, we thought it was about time to take stock and reflect on how Geckoboard has changed over the course of the past 12 months. Like many other businesses this year, we have had to adapt not only the way we work but the way our dashboards work for our customers too.
If you want to design the perfect customer onboarding process, you need the right tools. In this article, we’ll show you the best customer onboarding software to help you gain loyal customers. We’ll compare the following: By the end of the article, you’ll know exactly which tools to use to design your customer onboarding system. Let’s get started.
This year has become the year of virtual meetings — where we all convene together to discuss business. An hour here, half an hour there. Sounds familiar, right? These meetings are a source of the occasional funny moment… “Oh wait, my microphone was still muted.” “I’m having connection problems.” (Sounding like a garbled, drive-through speaker.) “Please excuse my 5-year-old’s temper tantrum.”
The Gantt chart has become one of the most widely used project management tools today. Incredibly versatile and easy-to-use, it can be used throughout the whole project for planning, time management, task management, scope management and much more besides. In this guide, we explain why the Gantt chart is so useful, as well as exploring its origins, features and benefits.
If you are part of an enterprise company you know how exhausting it can be to log into the same applications multiple times a day with multiple passwords. With more organizations moving to cloud based software there is an expectation from users for fast and seamless access to applications from anywhere at any time. To help meet expectations, Time Doctor is excited to announce that we have added the Single Sign-On (SSO) feature to our already powerful tool.
In Part 1 of this series, we introduced ways that customer support can identify sales opportunities using ticket automation triggers in your TeamSupport B2B customer support solution. Ticket automation triggers allow you to set up multiple search parameters, identify certain keywords, and automatically take action, or multiple actions on a ticket, including sending alerts to specific team members when appropriate.
Infrastructure and IT are basic requirements for nearly all companies as we live in an increasingly distributed world. For companies that are trying to grow quickly, it can be difficult trying to hire for so many other key roles as well as build out their own IT department. This is where turning to a managed service provider can be a game-changer. By offloading infrastructure and IT strategies to another company, this frees a company up to focus on driving forward in their business goals.
This year, due to remote work and COVID-19, work holiday celebrations might look a little different than usual. Most companies can’t plan their traditional holiday party or organize holiday-themed in-person events. But just because you can’t connect in person doesn’t mean you can’t close the year with some team connection. For tips, we turned to our Professional Services and Customer Success teams.
Optimizing SQL queries is always fun—except when it isn’t. If you’re a MySQL veteran and have read the title, you already know where this is heading 😉. In that case, allow me to regale the uninitiated reader. This is the story of an (apparently) smart optimization to a SQL query that backfired spectacularly—and how we finally fixed it. It started off with a customer noticing that a SQL query was running slowly in their environment.
