Teams | Collaboration | Customer Service | Project Management

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The A-Z guide to startup metrics: 16 KPIs to help your business succeed

In 2015, LayerVault, which created version-control software for developers, shut down. Despite appearing, externally at least, to be a healthy startup, the company struggled to find product-market fit and had to close as a result. When LayerVault failed, Kelly Sutton, co-founder of the startup, took stock of what went wrong and what the company might have done differently. One issue that stood out was that they didn’t define and track startup metrics.

Here comes the missing communication layer of the web

Wow! Yesterday the EU published the Digital Markets Act, a legislative proposal seeking to protect the fundamental rights of users in the digital world. This proposal has the potential to be a major catalyst for the emergence of a unifying communications layer for the open web. Indeed the Digital Markets Act is pushing interoperability between messaging apps, which is a major win for consumers.

6 focuses for collaborative IT in 2021

The relationships with IT has historically been driven by top-down decisions about which technology teams can (or must) use. However, in this age of remote work, it’s crucial that employees have the technology they need to collaborate and execute from anywhere in the world. To discover what works in this new world of collaborative IT, we spoke to three experts at Distributed 2020: Chet Mandair, CIO of Guidewire; Gopi Parampalli, VP of IT at EA; and Keith Pemberton, Sr.

Introducing Miro for Google Calendar - the stress-free way to make every meeting a Miro meeting

We’ve all been there. You’ve prepared for an amazing meeting with Miro. The ice-breaker was selectively chosen to get everyone engaged from the start. Each frame was created with painstaking attention. The breakouts organized for maximum collaboration. The board is a work of art fit for a Miroverse template. As you kick things off, you get a chat message asking for the link to the board. Another asking for access because they can view but not edit.

Digital Transformation Begins Where Legacy Software Ends

One of the most important things to understand about a digital transformation is that ultimately, you’re talking about exactly that: a transformation from where you are today to where you hope to be tomorrow. In order to get to that point, companies have to be willing to change. Not just for the sake of it, but because it makes the most sense at this particular moment given everything that you’ve set yourself up to accomplish.

Why You Are Losing Customers: How Better Customer Service Can Save You

In a global marketplace, competition is stiff. It's hard enough to get the attention of your prospective customer, but once you have it, you don't want to lose it. This kind of drain can mean the end of your business. Any small business owner knows that the life's blood of their business is loyal customers. It is well worth the trouble to keep your customers happy and have them continue to give you their business. When they are satisfied, they naturally tell others about you. This is business growth.

Installing Mattermost using the Azure CNAB Quickstart Library

TL;DR – Get started with Mattermost on Azure using the Mattermost on AKS quickstart from the Azure CNAB Quickstart Library. The quickstart provides a fast and simple way to get running with Mattermost, without the need to learn or install any new tooling. By using Azure Kubernetes Service (AKS), the infrastructure is fully managed for you, and the quickstart handles configuring networking and SSL certificates so you can instantly access the Mattermost application after installation.

Why is it important to keep track of project time

It is essential to track project time because it helps business owners to reflect on how they utilize their time in business and even personally. Time tracking is a crucial ingredient for a healthy workflow, insight, and productivity. Furthermore, time-consuming projects may not necessarily require the best effort to complete. On the contrary, it may need just a little effort to bring the best value.