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Why Moving to the Cloud Gives you an Advantage in a Time of Crisis

Business continuity is a challenge we are all currently facing, as most of us are unable to step into our office. During this time of social distancing, businesses rely on technology and software to collaborate with our team, interact with clients, and update information. Software applications can be broadly categorized into two categories: ‘on-premise’ and ‘cloud’.

Running effective meetings in a remote company

As a remote-first company, we’ve spent a lot of time optimizing how we work together as a team. In these challenging times, teams around the world are working to flatten the curve by trying their hand at remote working for the first time. To help these teams succeed, we thought it was the perfect time to share some of the practices and culture we’ve developed to run meetings effectively on Mattermost. Here are seven tips for successful remote meetings.

Rocket.Chat is moving to a single codebase: Get to know the reasons and how the community will benefit from it

We believe open source is best done transparently. We feel that communicating clearly and concisely what we are changing, adding, or fixing is a matter of high importance when it comes to our community. In the early days of Rocket.Chat, we didn’t have an easy way of allowing our users to help support the development of Rocket.Chat.

5 ways to use a CRM to boost your business

You probably can’t imagine life without your smartphone. You can just say “Hey Siri, call Mom” and instantly the number is dialed for you. Be honest, do you know Mom’s phone number? It’s practically impossible to remember all of your contacts’ information, and because your phone manages details like a personal assistant, you don’t have to.

How to Build an Effective Crisis Communication Plan

Communicating an ongoing crisis is a mammoth task for any business. Even more so in the time of a pandemic like the novel coronavirus. Unless you have a detailed crisis communication plan in place, the lack of clarity and information might put your frontline support reps in a tight spot when they are trying to reassure your customers.

The 7 Project Manager Personalities: Which One Are You?

With the myriad of project management resources available today to ensure organized and successful project completion, one could argue that the need for a personal touch is obsolete. However, as cloud computing and mobile apps have expanded our horizons for task completion, team work is now more important than ever to connect all the dots.

Maintaining Strong B2B Customer Relationships Without Face-to-Face Interaction

In an era where remote work has become commonplace, many customer success managers aren’t too happy. Why? Don’t the enjoy working from their home office? Sure, many professionals do, but their dissatisfaction is because the home office lifestyle inhibits their ability to meet face-to-face with customers. These in person interactions are the foundation of many excellent customer relationships, and it can sometimes be a challenge to build or sustain relationships without them.

How Rocket.Chat collaborates remotely

Rocket.Chat is a communication hub that is ideal for organizations that are looking to facilitate their digital communication and collaborate regardless of location, with high-security standards. We are the perfect tool for async and sync conversations, we not only provide an ecosystem of tools for teams, we also have solutions to keep your communication with external stakeholders.

Working remotely builds organizational resiliency

For many, moving from everyone’s-working-from-the-office to everyone’s-working-at-home isn’t so much a transition as it is a scramble. A very how the fuck? moment. That’s natural. And people need time to figure it out. So if you’re in a leadership position, bake in time. You can’t expect people to hit the ground running when everything’s different. Yes, the scheduled show must go on, but for now it’s live TV and it’s running long.