Businesses rely heavily on IT systems to drive efficiency and deliver exceptional customer experiences. That’s where IT service delivery comes into play. The IT service delivery framework encompasses a range of processes and practices that ensure the smooth and effective delivery of IT services to internal and external customers. Why does this matter to businesses?

Teramind’s AI team has uncovered evidence that roughly 7% of employees actively “fake” digital work activity. Let’s define exactly what that means and why it may be a bigger deal than you think.

Within thе sеcurе communication domain, thе choicе bеtwееn chat platforms can bе a critical dеcision for businеssеs. Mattеrmost and Elеmеnt еmеrgе as two prominеnt playеrs and еach catеring to distinct audiеncеs.

Hard work is always a key ingredient to success, regardless of industry. However, it is easy to fall in love with the grind, forgetting that there may be new ways to make the job easier. Given the importance of workforce efficiency in today’s competitive landscape, it is wise to leverage available technology for the workplace. One popular way successful businesses and teams do this is by using automation technology.

Both managers and employees sometimes view one-on-one meetings with trepidation. Managers worry about the correct format and handling tough discussions, while employees might dread criticism or question the meetings' usefulness. But when effectively organized and focused on open communication, the one-on-one meeting is a key driver of team productivity, morale, and engagement, benefiting all involved.

Great leaders always follow leadership goals, ensure their teams perform well, and help the business grow. But great leaders are not born but trained and created over time. Setting leadership development goals is a key part of the process of turning yourself into a great leader. This involves identifying areas for improvement and skills that leaders should possess and then consciously working toward developing these skills. Which leadership goals should you focus on in the coming year?

You know your company’s vision and goals — and you have all of the ambition and enthusiasm you need to make them a reality. But do you have the right people? Goals are nothing but a pipe dream if your organization doesn’t have the right skills, knowledge, and capacity to take action on them. Unfortunately, this is where a lot of companies fall short, with 90% of organizations failing to execute their strategies successfully. Why?

Asynchronous work — when team members collaborate on the same project or assignment, but not at the same time — is a growing trend in the world of digital and Agile product development. Many teams have discovered that when time is of the essence, scheduling yet another meeting to “sync” might not be the best call. With full calendars, different time zones, and tight deadlines, asynchronous work can be a more efficient and flexible alternative.

Among the many sought-after skills for software developers and IT staff today is having a solid grasp of CI (continuous integration) and CD (continuous delivery) pipelines and processes. CI/CD practices are essential for rapid, efficient modern software development – but for many businesses new to DevOps approaches, it can seem complex and confusing to get started with.

Workplaces are hive centers of variety in today’s fast-paced global economy, not only in terms of skill sets and backgrounds but also in terms of age composition. The relationships between various age groups in the working have long been of interest, and new research has highlighted the negative effects that generational conflicts may have on worker productivity. In the US and the UK, generational conflicts have been connected to decreased workplace productivity, according to a PR Newswire study.