You have been running a company for 20 years. You have 100 employees, but 20 will retire within the next 5 years, and the rest will retire within the next 10 years. Your organization needs specific skills for those roles. It is hard to get people with these specific skills in the market. In that case, you need to plan accordingly to avoid that future problem. The planning of future and current workforce is called strategic workforce planning.

At their core, government agencies function to deliver effective public services to the citizens. Its services and programs help people meet basic needs, respond to crises, address health and public safety concerns, and grow economically. The quality of these services plays a crucial role in shaping public trust. Whether it is about paying taxes or renewing a license, citizens expect transparent pathways, responsive services, and easily accessible citizen service platforms.

As an agency, profitability depends greatly on accurately tracking and understanding your company’s key metrics and data. This includes not just financial metrics, but also operational, sales, and project management data. In this guide, we’ll walk you through 16 key agency metrics and data to know and track to improve your agency’s profitability.

Slack has enabled small businesses around the world to do more with less. From delivering world-class customer experiences to centralising communication with internal teams and external partners, Slack has helped teams everywhere to make the most of every resource. The bottom line? Small businesses rely on Slack to power their operations and grow their business at scale.

In addition to the benefits listed above, CMDBs also enable MSPs to: Overall, a CMDB is a powerful tool that can transform the way MSPs deliver IT services to their clients. It empowers them to be more efficient, proactive, and ultimately, more successful.

Explore the various methods companies use to monitor remote employees. This article covers everything from tracking software that analyzes productivity to GPS tools that pinpoint employees’ locations. It also delves into common practices like web usage and screenshot capturing while emphasizing the importance of transparency to build trust.

In fast-paced workplaces, it’s easy to assume that the loudest, most outgoing voices always have the best ideas. This assumption, however, overlooks the dangers of extrovert bias — the subtle (and often unintentional) tendency to favor the contributions of more vocal team members over those with quieter personalities. Extrovert bias imperils innovation by creating missed opportunities for breakthroughs. This leads to homogeneous solutions and can drive away valuable talent.

The server-side key backup is an encrypted copy of your Matrix client’s message keys, securely stored on your Matrix homeserver. To ensure those keys can only ever be accessed by you, they are encrypted on your device, with a key that’s kept only on your devices and known as the backup key. In order to use your backup, you must have access to either.

Maintaining a healthy work-life balance within the team has become crucial for businesses looking to sustain employee engagement and productivity in an era where the lines between work and personal life are becoming increasingly blurred. Ignoring team work-life balance has serious consequences; these include reduced productivity, high turnover rates, burnout, and low job satisfaction.

Call centers seem like something out of the 1980s. Giant rooms filled with headset-wearing workers answering calls from current and potential customers or making telemarketing pitches feel like an old-fashioned idea in our AI-affected world. However, although chatbots have taken some of the load off of customer support teams in recent years, the number of call centers in the US has increased by 6.8% per year since 2018.