If you're looking to improve communication and collaboration in the workplace, choosing the right corporate intranet is a game-changer. Modern intranet solutions can raise user adoption rates, streamline communication channels, and vastly improve the digital employee experience.

The retrospective is a familiar end-of-cycle exercise for product development teams who follow Agile methodology. Done right, it can be a highly impactful process with the potential to improve how teams collaborate, function, and innovate. But all too often, teams skip this critical step of reflection in favor of moving on to the next “big” thing.

Discover how Insightful's suite of remote work tools and employee monitoring solutions topped G2's Winter 2024 rankings, enhancing productivity and well-being in the digital workplace.

A scope management plan outlines the processes involved in executing your project and serves as a guideline to keep the project within specific limits. In this article, we’ll explain what a scope management plan is and how it can assist you in the planning phase. With effective scope management, you can set you and your team up for success. Managing the scope of a project is like driving a car. If you don’t keep your eyes in front of you, the car veers off the road.

You would be hard-pressed to find a team leader today who acknowledges being a micromanager. But they’re out there and doing untold damage to morale, productivity and profit potential. Micromanagement’s most immediate impact is on employee engagement levels. Feeling controlled, undervalued and unable to make decisions, employees withdraw or leave altogether. But the influence goes far beyond disgruntled employees.

Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and centre. But with so many options out there, finding the best integrations for each of your clients can be a head scratcher. In the context of Zendesk, ‘tech stack’ refers to a combination of tools and technologies that work together with our products – all geared toward improving a business’s customer experience (CX).

What are you assuming right this second? Lots of things! At a minimum: We all make assumptions about the world around us — it’s a part of navigating a complex and sometimes chaotic world. What good would we be in everyday life if we constantly doubted that gravity would hold us down, that electricity would keep working, and so on? We do the same thing in projects: we make certain project assumptions so we can focus on the less certain stuff between those assumptions.

Tracking keywords enables users to stay on top of relevant topics, discussions, and text from incoming webhooks happening across teams and different channels. However, some keywords do not warrant a high-signal “heads up” in the form of triggering a notification sound every time a keyword is mentioned. Starting with Mattermost v9.2 Professional and Enterprise Edition, users can declare keywords and phrases to passively track.

If you’re reading this, you probably have an IT support team in your company, but there’s a significant chance you don’t have an IT help desk at your disposal – something that needs to change ASAP. There are a large number of reasons why that should be your number one priority. Here are the ones we consider the main three: At the end of this guide, you’ll have a clear view of how you can make all three (and more) possible. Let’s begin!