Teams | Collaboration | Customer Service | Project Management

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The 16 Best Remote Desktop Monitoring Software Solutions

Remote desktop monitoring (RDP) software allows individuals or IT administrators to access, control, and monitor computers remotely over a network connection. It offers functionalities like live viewing of desktop activities, remote control for support and system management tasks, and detailed reporting on user activities and system health. RDP software plays a crucial role in ensuring productivity, security, and effective management of IT resources.

Billable Hours Tracking: Common Mistakes You Should Avoid in 2024

When it comes to billing your clients, you must know which time is chargeable, this is known as billable hours tracking and is an essential element for any business. This concept helps you categorize budgets into high-value and low-value, which is decided by the time-spent working along with the pay. Moreover, this must be almost perfectly done, otherwise, you can incur heavy losses. Here’s Billable Hours Tracking: Common Mistakes You Should Avoid in 2024 Get Free Demo.

Agile Development: What is a Sprint Cycle?

If you are a software developer, you must often hear the term “sprint cycle” or may also be part of it. But if not, you must wonder what it is and why it matters. Well! It is a short process that contains sessions of feedback, flexibility, and scope for continuous improvement for the development team. Sprints enable teams to deliver high-quality work faster and adapt swiftly to evolving requirements.

How product leads leverage the sprint cycle to meet client deadlines

Deadlines are much like taxes — inevitable, stressful, and often dreaded. You may be all too familiar with the feeling of scrambling to meet client deadlines, working long hours, and drinking one too many cups of coffee. But missed deadlines can damage your agency’s reputation, affect future business, and ultimately impact your bottom line. Yet, despite the high stakes, it’s common for project teams to struggle with keeping track of tasks, managing priorities, and meeting deadlines.

Customer Service BPO Companies; Benefits, Limitations And More

“A customer service BPO (business processing outsourcer) is a company that handles incoming and outgoing customer communication for other businesses.” The fact that customer experience (CX) is the critical factor behind the growth of any business cannot be denied. Business process outsourcing (BPO) leverages the “customer satisfaction” aspect to advertise its goods and services.
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Maximizing ROI with Synthetic and Real-User Monitoring

Today's dynamic business landscape challenges organizations to find ways to optimize their investment and streamline their budgets. With the increasing prominence of remote work and user experience playing a pivotal role in productivity, obtaining a high return on investment (ROI) has become more critical than ever. This article explores how Exoprise's synthetic sensors (Cloudready) and Real User Monitoring (RUM via Service Watch) offer valuable insights that can help drive ROI and enhance digital experience monitoring for businesses.

7 Must-Have Features for the Best Employee Productivity Tracker App

Business owners are constantly exploring new ways to improve their businesses productivity. One way to do that is by using an employee productivity tracker app. There are many different apps, so deciding which is right takes time and effort. We’ve compiled the seven must-have features for the best productivity tracker app.

Employee Attendance Point System Tracking | Top 5 Apps

Are you tired of dealing with employee attendance problems in your small business? The attendance point system is your go-to solution! Here are our top five recommendations for attendance tracking in your small business! 👇 The attendance point system is great for small businesses because it encourages employees to be responsible and punctual. No more guessing games or subjective judgments –—this system ensures everyone is treated fairly and everything is transparent.

11 Strategies for Helping Employees with Time Management

Time Management – Whether you are a student, or an employee, you need this skill to perfectly balance everything. Whether in study, work, or life in general, you need to effectively manage your time to achieve immense success. In this blog, we will discuss 11 Strategies for Helping Employees with Time Management. We have a lot to cover, so let’s begin without any further delays.

Managing Employee Workload in 2024: The Complete Guide

Everyone has 24 hours and the same amount of skills more or less. However, some are more successful than others. It is because of employee workload and time management expertise. In today’s digital era, no matter how much technology has made our lives easier, it has made our lives harder at work. Today’s workload or digital workload as we would like to call it is a boulder, which is squeezing us.