Teams | Collaboration | Customer Service | Project Management

Latest News

6 Steps To Improving Verbal Communication In The Workplace

Verbal communication plays a vital role in effective workplace management. However, it takes skill and knowledge to engage in successful verbal communication. Because people use and understand words in different ways, the meaning you intend can sometimes fail to reach your audience. Potential consequences of this include delays or failures in work projects, as well as stress and low morale among employees.

Optimizing macOS Digital Experience

In the realm of tech diversity, organizations face the formidable task of delivering flawless digital experiences on many devices and operating systems. The performance and reliability of these disparate systems, and their networks, significantly impacts user experience, be it web browsing, application sharing, or remote server operations. Among these challenges, macOS, Apple’s widely adopted operating system, holds particular challenges when it comes to optimizing experience and networking.

Enhancing Project Management: Insightful's New Integrations with Trello, ClickUp, and Asana

Discover how Insightful's latest integrations with Trello, ClickUp, and Asana transform project management, offering seamless workflow, enhanced time tracking, and data-driven insights.

7 Best KPI dashboard tools for businesses in 2024

In the fast-paced business world of 2024, keeping a close eye on your company's Key Performance Indicators (KPIs) is more important than ever. That's where KPI dashboard tools come in. It’s not just about tracking numbers for the sake of it. It’s about building a data-driven culture, where everyone in the team knows how they are performing against strategic goals. Where team members can spot important changes to key metrics and react fast.

What is Change Management & Why It Matters

Change is a constant in any business, and managing change effectively is critical to an organization’s success. Change management is the process of guiding individuals, teams, and organizations through transitions. Successful change management involves a well-defined strategy that enables businesses to manage change efficiently, minimize disruptions, and achieve effective outcomes.

Consultation fee: Determining the value of your expertise

Determining your consulting rates can be anxiety-inducing, but it doesn’t have to be. The price tag you put on your services isn’t just a number — it’s your value. Setting your consultation fee can be an empowering opportunity to showcase your worth and set yourself apart in the competitive market of service agencies. Your expertise is valuable. If you need help determining just how valuable, you’re in luck.

Benefits of subject matter experts (SMEs) in BPO call centers

While subject matter experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them. An SME in BPO provides much-needed expertise to efficiently carry out a business function and helps with the smooth transfer of knowledge within the company. As a call center, contact center, or BPO provider, if you’re considering dedicated SMEs for your team, this article is for you.

2024's Ultimate Work Time Tracker Tools

Time is the currency of productivity, and in the fast-paced world of 2024, managing it efficiently is more crucial than ever. The reliance on manual time-tracking methods is diminishing. Most of the companies are shifting towards automated time-tracking systems. These tools not only streamline work processes but also significantly reduce the margin of error in time calculation.

What Is ITIL Problem Management in ITSM?

As an organization, you rely on technology to drive business success and deliver efficient operations. However, IT service disruptions can pose a severe threat to this success, leading to lost revenue, decreased productivity, and poor customer experience. This is where problem management comes in. Problem management is a vital process that aims to ensure stable and reliable IT service operations.

11 Agenda Management Software To Check Out In 2024

As the year 2024 unfolds, the pace of our daily lives only seems to quicken. With so many tasks to juggle and meetings to attend, keeping track of our schedules and staying organized is becoming increasingly difficult. Fortunately, technology has again aided us with various powerful agenda management software tools. If you want to take control of your agenda in the coming year, there are several exciting new options worth checking out.