An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

In today's fast-paced business environment, professional services companies, including consulting firms and shared services organizations, face the challenge of managing vast amounts of information and expertise. Effective knowledge management is critical for these companies to maintain a competitive edge, streamline processes, and provide exceptional service to their clients. But what exactly is knowledge management, and why is it so vital for professional services companies?

Venturing into the realm of government contracting can be a lucrative opportunity for businesses of all sizes. However, the process of developing your first government proposal and responding to Requests for Proposals (RFPs) can seem daunting. Understanding the steps involved, knowing how to navigate the requirements, and leveraging technology can help streamline the process and set you up for success. Here's a guide on how to develop your first government proposal and respond effectively to RFPs.

In today’s dynamic work environment, fostering a company culture of teamwork is essential for success. Collaboration and transparency are the cornerstones of effective teamwork, enabling companies to leverage diverse skills, streamline processes, and achieve common goals. A strong culture of teamwork not only enhances productivity but also boosts employee morale and engagement, creating a positive and inclusive workplace.

Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

Are you looking for employee scheduling software for your business? Probably, the best one? Then, my friend, continue reading. These days, due to the diverse workforce and global employee base, setting optimal schedules for your teams can be a complex task. However, with specialized software solutions, it becomes as simple as breathing. So, today, I will try my best to help you choose the best tool to assist you with the job.

The latest InvGate updates are here, and we've packed them with powerful enhancements to both InvGate Service Desk and InvGate Insight! From AI-driven support solutions to workflow automation and more, these new features are designed to make your life easier while taking your Service and Asset Management to the next level.

Imagine a workforce where employees are enthusiastic, motivated, and truly invested in the company’s goals. This is the power of employee engagement. It’s more than just job satisfaction; it’s a deep commitment and connection to the organization’s mission and values. Engaged employees have a direct impact on productivity. They are more likely to go the extra mile, innovate, contribute to a positive work environment and increase the success of organizational goals.

For every business or service provider, organizational change is inevitable. Whether it’s responding to market shifts, adopting new technologies, or reorganizing for growth, businesses and service providers must implement change effectively to remain competitive. This is where Enterprise Change Management (ECM) comes into play. ECM refers to an enterprise-wide change management approach, ensuring that companies can adapt quickly and efficiently while minimizing disruptions to day-to-day operations.