Sometimes, retrospectively looking back on how software development and IT operations have evolved over the years is important. Over the last several years, we have seen the rise to prominence of two key methodologies: Agile and DevOps. Nowadays, these terms form part of the everyday vernacular for organisations leveraging complex software development.

The ITIL (Information Technology Infrastructure Library) framework is one of the most widely recognized and adopted sets of best practices in IT Service Management (ITSM). It provides a structured approach to managing IT services, ensuring that they align with business needs and contribute to overall success. This article will explore the ITIL framework in detail, providing insights into its history, core components, benefits, and certification paths.

In an increasingly distracted world, the ability to focus intensely on cognitively demanding tasks has become a rare and valuable skill. The concept of deep work, popularized by productivity expert Cal Newport, highlights the importance of dedicating uninterrupted time to tasks that push our cognitive abilities to their limits.

People usually work overtime due the reasons like poor time management, inaccurate project estimations, or a workforce shortage, rather than a personal preference. Some companies even try to avoid compensating employees for their overtime work. The issue with working overtime is that it is often misused and looked down upon. This is why legislation is necessary to govern it properly.

Whether you’re a small business owner or part of a large sales team, automated quoting software can give you an edge in winning new business. But with so many options, finding the right quoting tool can feel overwhelming. So, we tested the best quoting software tools on the market to help you find the one that best suits your needs.

Have you ever considered how your desk and workspace impact your work and productivity? Whether you work from home or the office, the perfect desk setup fuels your mind and increases your work power. The following guide will talk about various desk setup ideas tailored to home and office settings that will eventually help you design a space that works for you.

From how offices are designed to the way people work, modern workplaces are undergoing dramatic changes. As a part of this shift in work culture, some organizations now allow employees to use their personal device for work. The Bring Your Own Device policy, as it is commonly known, is fast gaining popularity — especially with startups.

AI time tracking is the future of work hours tracking. With the advances in technology and artificial intelligence being everywhere from our daily personal lives to professional organizations, time recording is no different. With machine learning already making the software for tracking time better than it already is, it’s time that we step up our game and upgrade our work hours tracking practices. In general, there are many downsides to manually tracking work hours.

Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.

Picture this: managing your company without a seamless flow of information. Brrr. Sounds chaotic, right? Today's businesses thrive when content creation and communication work hand-in-hand; communication is vital to content if you think about it. Modern tools are transforming how businesses integrate fundamental processes of human collaboration, changing the results they reap. Communication technology makes teamwork productive and decision-making swifter than ever before.