Are you tired of the 9-5 grind? Don’t we all want to balance our work and home life better? From employees to employers, work-life balance has become an increasingly important aspect of professional lives. Due to such demand, organizations have explored different work schedules to accommodate everyone’s needs and preferences.

Discover how to take your call center to the next level. This guide delves into strategies for improving operational efficiency and customer satisfaction, highlighting the role of real-time monitoring, automated time tracking, task management, and performance analytics. Learn how Insightful can be an invaluable tool for your call center.

Explore the top 10 virtual team management tools for team games in 2023. Learn how these innovative solutions promote engagement, productivity, and connection in remote teams. Plus, understand how Insightful's cutting-edge features foster a healthy competitive environment in the digital workspace.

When tracking your team’s time and attendance, you need the right employee monitoring software at the right price. If Time Doctor and TimeCamp are the time tracking platforms at the top of your list, you’ll want to make sure the tool you choose has the features you need, including: Curious which of these two solutions comes out ahead—and which fits your budget? In this guide, we compare Time Doctor and TimeCamp so you can choose the right time tracking software for your business.

With how fast industries move, technologies advance and current events shift, organisational change is now a normal part of doing business. But change is rarely easy. And the bigger and more complex a business is, the more challenging it is to implement change effectively. Yet the ability to incorporate necessary changes into how you do business plays a direct role in long-term success.

Have you ever thought about the future of work in the post-COVID world? Three years after the pandemic disrupted our work lives, many employees are returning to in-person work… but a lot of them have chosen not to. According to a survey by career site Monster, two thirds of workers said they would consider quitting if forced to return to the office full-time. And that speaks volumes about how the work culture has evolved from the pre-pandemic 9 to 5.

Yesterday’s Microsoft 365 Suite-wide outages, led to continual faults for Outlook on the web on Tuesday, June 6th. When the outages pile up, it becomes difficult to tell when one starts and the other ends. The latest: Can’t access Outlook on the web and other Microsoft services and features The prior day incidents began with EX571516: Some users are unable to access Outlook on the web, and may experience issues with other Exchange Online services.

If you spend a lot of time reporting in Zendesk, or using Zendesk Explore, then you will have noticed the platform doesn’t always show you the most up-to-date metrics. That’s because Zendesk Explore doesn’t include an auto-refresh feature for its analytics views and reports. In this article, we’ll explain how you can solve this problem, with live dashboards that auto refresh.

This month we’re all about better insights – our brand new Reports Library makes it easier than ever to delve deep into various aspects of your business while a tiny new button in the Gantt chart will forever change the way you share project insights with your clients.

If you spend a lot of time reporting in Zendesk, or using Zendesk Explore, then you will have noticed the platform doesn’t always show you the most up-to-date metrics. That’s because Zendesk Explore doesn’t include an auto-refresh feature for its analytics views and reports. In this article, we’ll explain how you can solve this problem, with live dashboards that auto refresh.