Customer experience is now shaping the way companies across the world do business. We’ve seen companies thrive based on their ability to listen to their customers’ needs and keep up with the latest trends. The latest developments in artificial intelligence (AI) provide a bounty of opportunities and possibilities for businesses to rise to the challenge, and deliver seamless, personalised, and immersive experiences for their consumers.

Project management is an important aspect when it comes to business performance and success. It becomes even more critical as businesses expand to a global scale. As businesses expand beyond borders, different challenges come into play. And that’s where global project management comes into play! Businesses have to deal with differences in culture, language, and time zones in a global context, not forgetting managing a dispersed team.

Discover how to take your call center to the next level. This guide delves into strategies for improving operational efficiency and customer satisfaction, highlighting the role of real-time monitoring, automated time tracking, task management, and performance analytics. Learn how Insightful can be an invaluable tool for your call center.

Explore the top 10 virtual team management tools for team games in 2023. Learn how these innovative solutions promote engagement, productivity, and connection in remote teams. Plus, understand how Insightful's cutting-edge features foster a healthy competitive environment in the digital workspace.

Are you tired of the 9-5 grind? Don’t we all want to balance our work and home life better? From employees to employers, work-life balance has become an increasingly important aspect of professional lives. Due to such demand, organizations have explored different work schedules to accommodate everyone’s needs and preferences.

Do you ever feel like you’re always running behind schedule? That there’s never enough time in the day to get everything done? If so, you’re not alone. Due to this, over the years, scientists, entrepreneurs, and people, in general, have been on the quest to hack time and find the best time management strategies. We are getting tired of the infamous to do list! One of these hacks is time blocking! Don’t you know what it is?

Have you ever thought about the future of work in the post-COVID world? Three years after the pandemic disrupted our work lives, many employees are returning to in-person work… but a lot of them have chosen not to. According to a survey by career site Monster, two thirds of workers said they would consider quitting if forced to return to the office full-time. And that speaks volumes about how the work culture has evolved from the pre-pandemic 9 to 5.

Resetting passwords is a critical way to make your app accessible to users, but setting up email notifications for password resets from scratch can be tedious and error-prone. While Laravel does support password reset email templates, Laravel emails can be unreliable and prone to being caught in spam filters, and the default email templates are not particularly customizable. It might also be desirable to set up a backup channel like SMS or a backup email provider in case the primary fails.

Market-available AnyDesk alternatives are capable of confusing users with their comparable capabilities. To avoid the contemplation process, read this blog and make an informed decision.

Employee monitoring is the process of tracking team members’ attendance and activity while they’re on the clock. Whether you oversee a remote, hybrid, or field team, you need a reliable system to gather data, such as: Monitoring teams manually requires a lot of time and oversight. However, with the right employee tracking tools, you can measure team performance automatically so everyone works more efficiently.