If you’re new to project management, you might be asking yourself what a project baseline is and why it’s important. A project baseline is a document that gives you an overview of the project – from what has been done to where things are at right now. It can provide you with a clearer picture of the work that needs to be done, and help you to make better decisions when it comes to timing, resources, and communications.

A guide to 6 psychological phenomena that could be partially responsible for your team’s low energy levels and motivation.

First Call Resolution is a vital contact center metric that monitors accurate and prompt support, tracking the number of customer issues resolved within the first support call. Fast-paced consumers want brands to value their time and expect their needs to be met on time—no matter how they get in touch with the brand— which makes FCR a leading indicator of customer happiness and a direct measure of a call center’s operational efficiency.

The RACI Matrix is one of the most commonly used tools in business, and for good reason. It can help you to optimize your team’s roles and responsibilities, which will lead to improved efficiency and accountability. In this article, we’ll take a look at what the RACI Matrix is, and explain why it’s so important. We’ll also provide a few examples of how you can use it to help improve your business.

As 2023 commences, we’re incredibly proud to announce that Scoro has landed a whole host of awards across eight different categories, including significant momentum in the Professional Services Automation (PSA) market. G2’s Winter 2023 Awards list also shows how versatile Scoro’s work management software is across several sectors, from SMEs to the Mid-Market and beyond.

2023 is already shaping up to be a big year for business managers. With new technologies and shifting customer trends constantly making waves, it’s important for managers to have a strong foundation in communication skills. As the future of work becomes increasingly uncertain and the lines between professional and personal life continue to blur, it’s important that all managers are up to date on the latest communication strategies.

Congratulations! You have chosen a tool that helps your team to plan time and projects most profitably! Or maybe you have yet to make your final decision because you still have questions. One way or another, it’s good to know what happens after new work management software enters the building. At first, it might feel a bit overwhelming – where to begin, how to get the team on board? How long does it take for this change to happen? All these questions are valid.

Are you looking for a support live chat software solution that will allow you to offer chat support to your customers? If so, then you should consider investing in Vision Helpdesk Live Chat. Support live chat software is a type of customer service software that enables businesses to communicate with their customers via chat. This type of software is becoming increasingly popular among businesses of all sizes.

In the past three years, we’ve seen a major shift in the ways we work. According to a report from IDC, 43% of global businesses are now focusing on increasing productivity and driving team engagement. At Miro, we’re always searching for ways to empower teams communicate and work together better. That’s why we’re excited to release some amazing integrations with leading Business Intelligence tools such as Looker, Tableau, Grafana, and Amplitude.