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Teams | Collaboration | Customer Service | Project Management
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3 ways to unleash the power of introverted employees
Some of the best-known thinkers and innovators in history have been introverts. From Albert Einstein to Dr. Seuss, introverts have shaped the world as we know it. Nevertheless, many modern workplaces are not optimized for introverted employees — and might even hold them back.
Integrate New CX Solutions
Integrations are critical to a strong customer experience because they help your software connect and become a unified service platform that shows a full customer journey. This can provide insight that helps you continuously improve.
How to Estimate Time Effectively when Managing a Project
Managing a project can be a difficult task, especially when you don’t have a lot of time to spare. In this article, we’ll discuss some ways to estimate time effectively, so that you can get the most out of your limited resources. By following these guidelines, you’ll be able to avoid wasting time and money, and get your project completed as quickly and efficiently as possible. Ready to get started? Let’s take a look!
The Benefits of Using nTask for Project Production Management
There’s no doubt that project production management (PM) is an important part of any project’s success – but doing it correctly can be a challenge. That’s why we’ve put together this blog post, detailing the key features of nTask, and how it can help you streamline your project management process. From ensuring timely project completion to tracking project resources, nTask has everything you need to manage a project effectively.
What is First Call Resolution? [+Best Practices And Tips To Improve FCR]
First Call Resolution is a vital contact center metric that monitors accurate and prompt support, tracking the number of customer issues resolved within the first support call. Fast-paced consumers want brands to value their time and expect their needs to be met on time—no matter how they get in touch with the brand— which makes FCR a leading indicator of customer happiness and a direct measure of a call center’s operational efficiency.
Tips and Tools to Manage your Workforce in the Face of Disruption
Don’t let your workforce’s productivity suffer in times of disruption; use these tips and tools to overcome adversity!
The Top 6 Trends CX Leaders Need to Pay Attention to in 2023
Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic. The only certainty is that the quality of customer experience (CX) is more important than ever. There’s a good reason why you should be ranking CX high in your priorities for the coming year.
The Basic Business Etiquettes of Project Collaborations
Project collaborations can be a great way to get your project done more efficiently and on time, but there are some basic business etiquette guidelines that everyone should follow. What are the basic etiquette rules to follow when working on a project with someone else? By following the basic guideline, you’ll avoid any potential conflicts or mishaps that could derail the project. So read on to learn more about the basics of project collaboration!
Basic Communication Strategies all Managers should know in 2023
2023 is already shaping up to be a big year for business managers. With new technologies and shifting customer trends constantly making waves, it’s important for managers to have a strong foundation in communication skills. As the future of work becomes increasingly uncertain and the lines between professional and personal life continue to blur, it’s important that all managers are up to date on the latest communication strategies.