Many IT professionals are familiar with the popular metrics and measures of IT operational success. Such metrics as Customer Satisfaction, Average Handle Time and First Contact Resolution are typically memorized by service desk managers and stored for quick reference during planning and other types of meetings. But how do we measure the effectiveness of the processes that support those teams?
It's one thing to watch a video demo, and yet another to try a tool yourself. If you're on the lookout for a top-of-the-line, comprehensive IT Asset Management solution, the new free-to-use InvGate Insight online demo instance allows you to actually get your hands on the software and try it out. In this demo sandbox environment, you'll be able to log in as either a technician or administrator in order to explore the various functionalities the software offers.
Learn about the rise of the Agile enterprise and how it fosters workplace productivity.
Anyone who works in business development knows that it can be a tough job to explain. If someone asks you what you do for a living and you say, “Business development,” you’re usually met with a quizzical look. So if you don’t have a thorough grasp on what business development is, don’t worry—you’re not alone. The best way to understand business development is to break it into clear pieces. That’s what we’re here to do.
Expense management has become a necessity for most companies today. Thankfully, there are tools like Expensify to streamline expense management. It can help you track expenses, reimburse employees, and ensure regulatory compliance. You can maximize Expensify’s benefits by combining it with time tracking, especially for monitoring time-dependent costs.
In addition to scheduling, performance management, and payroll, time tracking is an integral part of workforce management. But how does time tracking help in workforce management? Tracking employee work hours helps you identify performance patterns, track future workload, delegate tasks correctly, and more. However, manual methods like Excel spreadsheets can be prone to human error. That’s why you need an accurate time tracking tool to get correct time data.
Odoo is an open-source ERP (Enterprise Resource System) and CRM (Customer Relationship Management) software, developed by the software company Odoo SA. It’s an all-in-one tool that can help businesses with payroll, e-commerce requirements, human resource management, and time management. Additionally, it offers a time tracking feature that helps with accurate timesheet generation, expense management, etc.
Picture yourself sitting on a call with a client who is pulling out their hair, complaining about their team focusing on arbitrary work or processes that create zero customer value. Does this sound all too familiar? Sadly, you’re not alone. At Think Startup, we’ve seen a considerable uptick in leaders who are exasperated at how hard it is to get things done, facilitate team alignment, and ultimately focus on the right business activities to bring value to their customers.
Miro is a great tool for brainstorming and creative projects. Endless whiteboard and a set of tools allow you to generate ideas for thousands of different projects – from travelling to engineering. In this post we collected popular creative techniques you can easily use in Miro, and prepared some tips&tricks for you.
