Trust Impact is a UK-based consultancy that helps link impact to the purpose for its range of charity and social impact clients.

We all know the story. The "knowledge hero," the one Subject Matter Expert on the team, whose expertise everyone relies on. This sounds good in theory but of course reliance on one single point of authority creates problems. What happens if that person is sick or on annual leave? What you really want is for all team members to share their knowledge and expertise. Enter the knowledge management practice.

The digitalization of information is an advancement in technology that can significantly benefit small to medium businesses. Automation equips businesses and employees to streamline processes and save time while improving sales and efficiency. Automation is also excellent for the modern approach to doing business — remotely. Remote workers and sales are more effective when automation helps processes along and makes everything easier.

When you want to find out how your customers feel about your brand, metrics such as customer satisfaction score, customer effort score, and net promoter score are indicators that always come to mind. But, have you considered measuring customer value? Customer value is a metric that holds the answer to understanding the value your customers derive from your business and, therefore, their likelihood of being your long-term customer.

Over the past several years, Microsoft Teams has burst onto the scene as a powerful (and powerfully integrated) collaboration platform within Microsoft 365. Companies already paying for Office 365 or Microsoft 365 gain access to the app for no additional cost, and it’s exceptionally well integrated with the rest of the Microsoft 365 suite.

An employee with excellent time management skills can predict accurate deadlines, complete tasks on time, and maintain high reliability. But how does an employee develop this skill? One way is by conducting time management training for employees. This involves teaching employees how to identify goals, encouraging the use of time tracking tools, and more.

A growing law firm may face challenges such as billing and payment errors due to inaccurate time tracking and invoicing. Using an advanced time and billing software can help you resolve such issues and generate precise invoices and time records. However, to enjoy the benefits of a time and billing system, you need to purchase software that suits your firm’s requirements. In this article, we’ll introduce you to the 10 most popular time and billing software for law firms.

FOSDEM 2022 took place on Matrix 5-6 February, seeing anyone enthusiastic about free and open source software - from anywhere across the globe - meet, share ideas and collaborate. For a full write up from a pure Matrix perspective, visit the Matrix blog post. Element was a sponsor of FOSDEM 2022 and our Element Matrix Services (EMS) team provided all of the chat infrastructure for this year’s event.

Remote working environments involve employees operating virtually or online instead of working at a physical campus. They connect to the company workspace and co-workers via certain software. While working flexible employee performance tracking is one of the factors that organizations always wanted to keep an eye on. According to Owl Labs, around 16% of enterprises globally have rolled out 100% remote working environments.

Time management is an essential skill for any employee, project manager, or entrepreneur. But it’s equally tricky to get right since there’s no one-size-fits-all approach you can use. To help you find proven time management strategies that work for you, we’ve curated a list of the top 15 time management blogs. Each one offers their readers a wealth of information regarding effective time management, improving productivity, and maintaining a work-life balance.