Turns out, this buzzword is the secret behind healthy, high-performing teams.

If your B2B business is aiming to grow in 2022 (whose isn’t?) then chances are that your sales team is chasing new business. It’s a reasonable strategy – new business acquisitions means more revenue. But what if this new business is replacing churned customers and there is no net growth? Even worse, what if this strategy is plugging a hole of capsized revenue left by more churned customers than acquired ones?

This update to OneDesk was released on February 18, 2022, and added several new features and enhancements.

It may seem like technology is dominating the world of sales today. But no matter how many ways we find to digitize workflows, save time, and cut costs, nothing has been invented yet that can replace genuine human-to-human interaction. The buyer-seller relationship can be the cornerstone of customer loyalty. Plus, it’s a gold mine of opportunities for cross-selling, SPIN selling, and upselling.

Employees are the heart and soul of every organization. They play a key role in defining the success path of an organization which is why it is important to consider your organizational goals and culture while hiring new employees.

The COVID pandemic has made time management more crucial than ever. Working in distributed teams has made professionals heavily rely on communication and mutual trust. This can only work when people understand the importance of time and how wasted time affects everyone else around them. What are some other benefits of time management? In this article, we’ll cover the 10 key benefits of time management and six smart tips for managing time efficiently.

Offshoring is a common business process small and large companies depend on to save costs. But is cost saving the only reason managers engage in offshoring? In this article, we’ll explore how offshoring can help your company save costs, the hidden costs you need to consider before outsourcing, and the best practices you can follow to get the most from your outsourcing arrangement. We’ll also explore five common reasons you may choose to outsource, not just cost reduction!

While applying for a Customer Service Representative position, it is important for aspiring customer service reps to write a professional cover letter for any hiring manager to understand why they are a perfect fit for the role. If you wish to apply for a customer service job, here’s a quick 5-step guide for you.

Creating an experience in the SaaS space is immensely important when you’re looking to delight your customers, every step of their journey with you. Freshworks strives to do exactly that. We take a fresh approach to how businesses discover, engage with, and realize value from software throughout their journey. Over the past few years, prospective/existing users have used G2’s growing community of trusted reviewers to make intelligent software buying decisions for their business.

When you think of the necessary skillset to operate and excel in the world of IT (and certainly in the world of IT Service Management), chances are your brain automatically defaults to what is known as "hard skills." Easily quantifiable, specific expertise on tools and languages. But of course, that doesn't paint the full picture of what is needed to become a well-rounded IT professional able to effectively communicate with teammates and stakeholders.