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A Comprehensive Guide to Understanding Customer Effort Score

We’ve all experienced bad customer service at one point or the other. And I’m sure we can all agree upon the fact that it can be extremely frustrating and time-consuming. But no brand wants to piss off customers on purpose. No brand wants to make their customers spend extra time and effort when they need help. So, where does the problem lie then? A lot of companies don’t consciously factor in customer effort when designing experiences.

7 Great Opensource Time Tracking Software (2021 Reviews)

Tracking employee work hours can help businesses measure employee productivity, make better estimates for multiple projects, and manage payroll. That’s why most freelancers, startups, and large businesses turn to time tracking software. But if you’re on a limited budget and want a flexible tool that adapts to your business needs, open source time tracking software can be your solution. An open source tool is usually free to use and is available without a commercial license.

7 Best Practices To Reduce The Ticket Number And Waiting Time In Daily Help Desk Operations

A lot is on the linmer happiness is an effective company growth strategy that some of the biggest brands have deployed. Unfortunately, it’s also one of the biggest cruxes that have been many struggling organizations’ downfall. You think of a company like Apple, Starbucks, or Delta Airlines, and good customer service comes to mind. It’s not a coincidence that those companies are also some of the most prominent leaders in their respective industries.

CIO Classified: The secrets to a productive workforce

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

15 Surprising Employee Productivity Statistics That Will Impress You

Employee productivity, according to WhatIs.com, is “an evaluation of an employee’s or group of employees’ efficiencies.” Employee productivity, in short, assesses how much useful work an employee performs for an organization over a given time. If a company wants to prosper, it needs people that are highly productive. We’ll give you 13 intriguing and useful employee productivity stats that are applicable today.

Amazing Black Friday and Cyber Monday SaaS Deals

I recall seeing on the news people in the United States, the United Kingdom, and other countries rushing into supermarkets and grabbing electronic products and other items; for a brief moment, I mistook them for vandals robbing the market, but later I was shocked to learn on the news that it was Black Friday, and the announced discounts had caused people to rush for the deals.

Clockify Review 2021: A Detailed Look At Its Pros & Cons

Clockify® is a product of COING Inc. Time tracking tools have become indispensable for businesses that often walk the tightrope between managing employees and using the company’s time profitably. One such time tracking software is Clockify, which can help you manage employees and prevent any dip in their productivity levels. But will Clockify perfectly align with your business requirements?

What Is the Pitman Schedule & Should Your Team Adopt It?

Shift work enables organizations to employ different employees or teams during particular hours of the day. This ensures your organization can run round the clock without overworking your employees. Pitman schedule is one such shift calendar suited to medical services, law enforcement agencies, and other departments that work throughout the day. In this article, we’ll discuss how it works, its advantages and disadvantages, and share a few successful implementation tactics.

7 Benefits of Employee Productivity Tracking

In business, productivity is used to measure how efficiently the inputs of labor and capital are being used within the business economy to produce a given level of output. For most businesses, the higher the rate of production, the higher the revenue. With that said, developing and maintaining efficient rates of productivity is an ongoing challenge for business. With new technology brings new challenges and new solutions for businesses to explore when looking to maximize productivity and revenue.