Teams | Collaboration | Customer Service | Project Management

Latest News

How to conduct an effective SWOT analysis

Driving business success isn’t as simple as knowing your customer anymore. As the Ancient Greeks told us, you’ve also got to “Know Thyself.” If you want to develop a business strategy that outperforms the competition, that means getting laser-focused on the things that you do better than anyone else and bolstering any gaps in your business arsenal.

How to Draw in Word

How to draw in word is a great skill for expressing your true feelings either in the form of a white board or by simply creating a flexible canvas that encourages creative thinking. Texts can tell a lot and express your mind. However, it is also possible that you are not able to describe what is on your mind through words. So, you resort to visual art. Since Microsoft Word has already predicted moments of these kinds and provides its users with drawing tools on a document.

Top 10 Customer Feedback Software Solutions for 2022

The customer may not always be right, but customer feedback is always valuable. Organizations have understood the value of customer feedback long before the advent of the internet, which of course has made surveying customers far easier. Indeed, if it’s worth mailing survey ballots to customers, surely you should consider doing it over the internet as well.

6 Excellent HubSpot Time Tracking Tools (Features, Pricing)

HubSpot is a CRM (Customer relationship management) platform that can help streamline your organization’s sales, inbound marketing, content management, and customer support. It has many powerful features to help your business run smoothly and provide a robust client experience. However, HubSpot lacks a native time tracking functionality.

What is Employee Productivity Ratio & How Do You Calculate It?

Good employee productivity goes a long way in boosting your company’s revenue and profits. But how do you quantify productivity? One way is by calculating the employee productivity ratio. The ratio considers different outputs (like the number of units produced) and inputs (like labor hour values) to determine how well your organization uses the resources. In this article, we’ll discuss what the employee productivity ratio is, its formula, and the steps to calculate it.

What is an Offshore BPO & What Are Their Pros/Cons?

In recent years, offshore BPO has expanded from offering manufacturing services to embracing almost all types of business operations. With several benefits ranging from lower costs to access to skilled labor, offshore BPOs can help companies grow quickly. But what exactly is an offshore BPO? In this article, we’ll explore offshore BPOs and processes that often get outsourced. We’ll also look into the pros and cons that an offshore BPO company can offer your business.

7 steps to conduct a competitive market analysis

The term “competitive market analysis” may sound like something reserved for the C-suite of Fortune 500 companies, but it can be incredibly valuable to any business. Because no matter what industry you’re in, you’ll always deal with competition. To stand out, you must identify what your competitors are doing and compare your current practices against theirs. This is exactly what a competitive market analysis is most often used for.

Getting beyond the chaos with Teamwork

Beyond the Chaos helps small professional services businesses owners (up to 25 employees) simplify their operations and manage projects to help them grow their business and get their lives back. The business operates much like an in-house chief operating officer but scaled down to small business needs. Beyond the Chaos, a Teamwork Partner, has implemented Teamwork within small businesses for several years because they can rely on the thorough product to be the perfect space for its customers.

InvGate Service Desk Renews PinkVERIFY ITIL 4 Certification

Service Desk 7, the latest version of InvGate’s Service Desk ITSM solution, has been announced as one of only 10 applications to pass the PinkVERIFY™ ITIL 4® assessment. PinkVERIFY is the industry’s recognized IT Service Management tool certification, helping IT practitioners align with ITIL processes.