Welcome to the first edition of Open Source Matters: our regular publication about the latest happenings in open source! Let’s dive into the news.

Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.

Globalization has opened up new avenues for businesses to shift some of their operations to a different country. You can nearshore to a nearby country or consider relocating to a far-off one with offshoring. But what are the differences between nearshoring vs offshoring? In this article, we’ll make a comprehensive comparison between both models. We’ll then explore the pros and cons of both nearshoring and offshoring.

People do business with people they like. That’s about the oldest known business strategy! And it still holds true today, particularly in B2B environments, although it may look a little different today than it did back when (quarterly business reviews over a Zoom call versus a two-martini lunch, for example). Just as any relationship takes time to build, developing a trust with your customers that feels almost like a friendship will take time as well.

While data security has been an important topic since the internet’s inception, the issue is experiencing renewed prominence as platforms collect and struggle to secure copious amounts of personal information and prevent cyberthreats at the same time. The early 2000s were characterized by unprecedented growth and participation in the digital data economy, but the 2010s saw the creeping consequences of this ecosystem.

Tracking hours for your employees, while simultaneously keeping them accountable on where and when they punch in and out of work, can quickly turn into an operational nightmare. A time tracking app with Geofencing can help solve that issue by allowing you to set up a specific radius outside which your employees won’t be able to clock time. But which among the many time tracking apps with Geofencing best fits your specific business needs? There are many options in the market to consider.

In celebration of Miro turning 10 this week we wanted to highlight 10 out of the box ways you’ve used Miro. We love hearing the ways Miro has helped you create and collaborate with your team but more and more we’re seeing Miro used for fun personal projects. From writing a novel to playing Dungeons and Dragons, the Miro community continues to surprise us and we can’t wait to see the unique use cases you discover next.

Over the past few years, customers’ expectations from companies have come to grow. And the race is all about who can fulfill their demands. However, it’s not just about winning the race. But pressuring companies into finding a balance between the expected customer experience and what they, as companies, can offer given their resources and priorities.

Whether solving major infrastructure issues or resolving a bug, developers rely on visualization of complex architectures to get the job done. It’s critical to getting a shared understanding so that all the moving pieces work as one cohesive unit. Code editing environments like Visual Studio help Microsoft’s network of millions of developers navigate code, debug, test, and complete code.

In 2012, the United Nations General Assembly announced the first annual Global Day of Parents. Since then, June 1st has become a day dedicated to appreciating parents for their selfless commitments and sacrifices. At Asana, we’ve been intentional about fostering an inclusive environment where everyone—including parents and caregivers—feel supported and can be themselves at work.