If you're an ecommerce business who also uses Zendesk to manage your customer support function, then you may have thought about different ways you can integrate the two platforms. And you wouldn’t be alone. The more ways you can find to integrate and streamline these two platforms, the more time you are going to save as a business. In this article we explore how you can build real-time KPI dashboards that display data from Shopify and Zendesk, so you can stay on top of your customer experience.

Many large companies struggle to achieve their strategic goals due to implementation challenges. Learn five common goal management obstacles and solutions, including ways to enable better visibility, flexibility, accountability and resource allocation. Designing goals is a routine part of planning in every enterprise organization. In theory this should be simple—you set goals, make a plan to achieve them, and adjust as needed. The reality turns out to be much different.

I came away with a new appreciation for all the work (visible and invisible) managers do.

For any sales team who utilizes phone calls as part of their sales strategy, Aircall and Salesforce are a match made in heaven. Indeed, there are thousands of users who combine these two platforms to create highly effective sales functions. If your business uses both Aircall and Salesforce, it’s likely you will have checked out Aircall’s Salesforce integration which allows you to integrate the two platforms.

Maximizing productivity is no longer a suggestion – it’s a must. But traditional methods like manual timesheets and guesswork often fall short. This is where smart productivity tracking comes in. This comprehensive guide equips you with the strategies and tools to implement a productivity tracking system that empowers your managers, teams, and ultimately, your entire business.

From small machine shops to large fabrication facilities, manufacturing businesses depend on effective information management. Manufacturing information management systems offer such businesses real-time insights into the status of production. Making information available at the right time and in the right context saves knowledge workers' time. Additionally, information management systems can help improve document security.

Businesses thrive and succeed because they know how to utilize collaboration. There are situations where a project or a task requires a specialized skill or expertise beyond the in-house team. This is where independent contractors come in very helpful. To ensure a smooth and fruitful working relationship with this third-party provider, a well-drafted contractor agreement is crucial. This guide dives into the essential aspects of contractor agreements, exploring their benefits and components.

Business processes are the backbone of any company. They help to ensure that tasks are running efficiently and effectively, which leads to a more successful business. Building strong business processes is essential for improving the performance of your company. This blog post will discuss some tips for doing just that!

Modern emerging technology is shaking up traditional ways in which the oil and gas industry operate, with automation software and data-driven solutions set to transform the field. By moving toward work automation through information technology, the oil and gas industry faces new changes and challenges. Many oil and gas companies haven't yet adopted digital innovations to improve important performance indicators.