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How to lead a digital transformation

​​When the pandemic first disrupted business as usual, Zendesk was one of the earliest adopters of the new normal. “I think we were one of the very first organizations to make the decision that all of our sales were going to be 100 percent remote indefinitely,” says Monica Telles, VP of Zendesk Sell.

How Envestnet Redefined the Intranet Community Managers Role for Their Company

One person can’t be responsible for accomplishing a company-wide initiative. Whether it is engaging in a more customer-centric motion, following a policy on inclusion, or participating in feedback on a new platform, it must be a top-to-bottom motion. The same holds true for redefining the intranet and the role of the intranet community manager for your company’s internal communications. Most might say this is a job for the communications team or community managers.

A Quick Guide to a Character Bio Template

A character bio, character template and character bio template are all important things for a writer to know if they would like to receive credit for their work. There are approximately 650,000 in-house writers and just over 1 million freelance writers globally, according to statistics; but what is it that only a few ones can get to the top? Writing stories that affect readers is not easy for every writer. You should know the techniques and write carefully and creatively.

5 rookie mistakes you can easily avoid in the 2021 holiday rush

For many businesses, the run-up to the holidays is one of the most high-stakes times of the year. With consumer spending expected to rise in 2021, but consumer behaviour more unpredictable than ever, the risks are great, but the potential rewards are massive. For lots of us, whether you work in ecommerce, marketing, customer support or sales, the holiday season is one heck of a ride. So there’s no point pretending we’re not going to make mistakes along the way.

Best Practices for Creating Custom Views

Aside from the default layouts, custom views allow you to display your data in unique, dynamic ways. Custom views are available in all the main OneDesk sections: tickets, tasks, projects, timesheets, customers, users, and analytics. You can easily view what you want in the way you want. You are also able to share your favourite views with others on your team. To start creating custom views, click the My Views icon. Views consists of the following options: Layouts, Filters, and Groupings.

10 Effective Communication Strategies to Connect Better With Your Team

Given that many teams work remotely now, keeping the communication effective is a challenge for companies, and having a formal communication strategies in place are an absolute must. Although some organizations have launched hybrid work or plan to return to offices after the pandemic ends, only 3% of employees and entrepreneurs are ready to work full time at a physical office.

7 Best Tools to Create Effective Business Meetings in 2022

The influenza pandemic resulted in significant financial losses for both humans and businesses. All of their business meetings, which had increased their confidence and vision, had been for naught. The echoing pandemic period effectively illustrated how negligence can damage the normal human cycle as a result.

What is Collaborative Work Management? | Scoro

We’ve written a great deal about project management and work management and the benefits they bring. But what exactly is collaborative work management? Why is it different, and how does it benefit knowledge workers and their teams? Let’s find out. As workplace models evolve, so do the terms and practices which companies use. Hybrid working – where employees enjoy a mixture of remote and office working – has soared.