From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations during daily operations. However, adhering to these laws can be challenging without the right knowledge and strategy. In this article, we’ll share five common call center compliance regulations and five smart tips to improve compliance at your center.

Here at Time Doctor, we know that third-party integration capabilities have become an important factor when selecting the best software for your teams. The more integrations we can offer, the more insightful we can make your time tracking capabilities and the bigger impact that can make on your organization’s overall productivity.

The art of conversation evolved early in human evolution. As a species, we’ve been perfecting our verbal and nonverbal communication skills over hundreds of thousands of years, and it still is something that takes us years to learn. We’re at one of the most pivotal periods since the beginning of human dialogue. With artificial intelligence (AI) powering chatbots and voice assistants, we’re now teaching human brains how to communicate with artificial brains.

In this post, we’ll start by sharing: Then, we’ll list four other time tracking and payroll software options, so you can make a better-informed decision.

One of the biggest problems that most organizations deal with these days has less to do with the sheer volume of data they're working with on a daily basis and is more about just how much of it is unstructured. Unstructured data, as the term suggests, is that information that either doesn't have some type of pre-defined model, or that isn't organized in any pre-determined way.

Workpuls’ new feature provides you with the option to log into your Workpuls account via Google or Slack account.

Buyer expectations are higher than ever, and many companies sell long-lived products that depend on strong customer relationships. The best product management software goes beyond the development and deployment stages and includes features for building a strategy around the entire lifespan of the product.

Our November update is all about polishing Scoro’s usability, tweaking and adding to interlinking, automation, filtering, and other bits and pieces vital for smooth and effortless workflows. Here’s what we’ve done.

There are many help desk software solutions available on the market today. Most of these applications provide the basic help desk functionalities but lack the robust tools and flexibility to adapt to the specific needs and workflows of different IT teams. In other cases, help desk apps charge expensive prices for access to the high level features.

Business software that is thriving post the remote work culture are those that offer multi-platform support. Especially for project management, it’s about bringing people together. Hence collaboration and usability across platforms are crucial. We’re happy to introduce these new updates in our iOS apps to make your mobile project management experience smoother and more effective.