“You’re not paying close enough attention to your customers.” That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. This blog provides the highlights from their talk. It was a provocative statement to introduce the session. What did they mean?

According to research by Harvard Business School in 2018, 78.1% of workers spend involuntary idle time weekly, costing their employers about $100 billion a year. So when employees are not productive, it can have severe implications for business owners and their organizations. Thus, it is good for businesses to always calculate their employees’ idle time at work. Besides, this gives an idea of how much time is being wasted on irrelevant activities.

One of the best parts of my job is how diverse my team is. As the Head of Revenue Marketing at Asana, the people I work with are spread across the globe and timezones. Even when everyone returns to the office, I’ll still have a distributed team with team members in the US, Asia, Europe, and Australia. Given the makeup of my team, I had a lot of experience managing a distributed team even before the world suddenly shifted to remote work.

Remote working has become increasingly popular for businesses across a host of industries, and it offers numerous benefits not just for employers but also for staff. The rise in collaborative technology has made it easier than ever to work as part of a team from any location in the world. In our ultimate guide to remote recruitment, we’ll cover the characteristics and skills that remote employees should have, how to hire remote candidates, and tools that remote teams can benefit from.

The way we work has changed forever in the past year. And we need to put new systems in place to maintain the habitual levels of performance, to get the most out of our efforts. As remote work becomes more prominent, it’s getting harder to keep the employee performance levels high. That’s why it’s time to roll up our sleeves and start assessing the factors that impact our workdays differently.

Managing an office is not an easy task, and to do the job correctly requires the use of the finest and easiest to use office management software tools that both office managers and entry level employees alike can use to up their productivity and ensure smooth office management on each task that occurs.

Saved replies can be set up in OneDesk for your agents to use. These saved replies allow your team to be able to respond faster to commonly asked customer inquiries by inserting pre-written responses. You can set up a repository of saved replies for your users to be able to make user of.

In todays political landscape a more aggressive enforcement approach from health and safety regulators is fast approaching. For employers looking to reduce their business risk, achieving regulatory compliance starts with creating an audit program that is both strong and sustainable. However, with COVID-19 restrictions still in place, many organizations are facing new barriers that may impede how they assess compliance and limit their potential exposure.

The pandemic and the resulting switch to remote working models has made enterprises and organisations across industries, including even the most highly-confidential sectors such as legal, government and healthcare, depend more than ever upon technology.

The way we work has changed forever in the past year. And we need to put new systems in place to maintain the habitual levels of performance, to get the most out of our efforts. As remote work becomes more prominent, it’s getting harder to keep the employee performance levels high. That’s why it’s time to roll up our sleeves and start assessing the factors that impact our workdays differently.