Over the past year, teams around the world sought new ways to collaborate, engage, and connect. Most of us have been trying to figure out how to translate the mainstays of our company’s in-person collaboration and planning — kickoffs, offsites, training, brainstorming — into virtual events. Underlying this process is the assumption that a virtual experience is less valuable, that it’s missing something that only in-person events can offer. But maybe that’s not true.

Have you ever considered integrating shared services teams into your organization’s existing operation? If you are committed to driving efficiency across your organization, there has never been a better time to explore the utilization of shared services teams for improved customer experiences. In this guide, we will break down the potential benefits of shared services teams. There is an undeniable link between customer satisfaction and organizational structure.

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. According to the CX Trends report, companies plan to invest more in customer experience across the organization.

Here are the newest integrations from Zendesk to help your agents provide great customer experiences.

Have you ever wished you could more easily follow an important presentation on your mobile device? In our last blog post, we described a variety of improvements to boost productivity on Wire conference calls. Another highly requested feature is being able to zoom in during conference calls with screen sharing or video enabled.

Did you know that an average worker spends approximately 3 hours per 8 hour workday in personal or unproductive work? A significant amount of time is lost in repetitive or administrative tasks, which do not aid in increasing project productivity. Instead, they adversely impact employee satisfaction and efficiency by robbing substantial project time. As such, improving workflow productivity and efficiency has become a key challenge for organizations today.

We all want to make the most effective use of our working hours – but competing schedules and calendars can quickly complicate matters! Scheduling software enables businesses to track, plan and manage appointments efficiently. Every day, we use many tools to increase our productivity, plan tasks, automate work, and analyze our data. It’s all about optimizing as many parts of our workflow as possible and getting more done in a shorter period of time.

How would you feel if your boss asked you to come back to the office next week? Let’s say, for example, that you’ve been working remotely since the start of the pandemic. You had never considered remote work as a viable option before, but now that you’ve been working from home for over a year, you love it. Your long and stressful commute is gone, you’ve been taking better care of yourself, and you have more time to spend with your family and friends.

Consider this scenario — you have a team that works onsite or visits the client’s office for a meeting. But since they’re away from the office, they can’t check in when they arrive. You either have to call them to confirm their attendance or hope that they report their arrival time honestly. Do you imagine yourself wishing for a better way to track attendance? Fortunately, you can use an attendance app for employees.

Employees are every company’s greatest resource, and it’s essential to manage your staff members efficiently. You’ll have to be wary of early departures, tardiness, and excessive absenteeism as it can affect your bottom line. And when some employees don’t do their daily tasks, it can add to your team member’s workload – leading to burnout, dampened team spirit, and lowered productivity. That’s a no-go for everyone, right?