You may have noticed a lot of recent changes with the mobile apps. Rocket.Chat has been maintaining two native versions of the mobile app, one for Android and one for iOS. This has proved to be quite problematic and we had to split our resources which is inefficient. We therefore made the decision to build a new app based on a common framework. After months of deliberation, testing, and lots of community help, we have finally decided to move to the proven React Native framework.

Exciting news for Riot users today as New Vector (the company set up by the team behind Matrix & Riot to keep development going) has raised an additional $8.5M of funding in order to make Riot even better!

Today, users are very savvy. With a tap of a button, people can rent, buy, lease, sell, talk, chat and basically can do everything one needs in day to day aspect of life. From a business perspective, companies are finding new ways to engage users to do business. The new startups have advantage in that they start fresh, but we have also seen companies pushing digital transformation to either adopt or perish to be meaningful in today’s demanding environment.

As a growing customer service team, consistently delivering moments of WOW while maintaining a positive culture along the way is just one of the challenges you’re likely to face. That’s alongside the growing pains of dealing with waves of new people joining the company, lots of change and unknowns, new processes and guidelines, dealing with legacy customers and agents who are used to a different style of support… the list goes on.

We make choices all day, from the clothes we put on to what we’re having for dinner. In the workplace, the decisions we make for our team members trickle down to customers. Outfits and dinner are highly personal — it’s nobody’s business how many times this week you wore the same pants and ate mac and cheese. But when it comes to decisions that affect our teams, how do we know we’re making the right choice?

In project management, there is a constant struggle at identifying the best approach for work: the classic Waterfall methodology or the more flexible Agile methodology. It’s hard to find an organization that only follows either one of these. Though there may be scrum purists who would revolt against the idea of integrating Waterfall and Agile approaches, a hybrid process is often what many teams prefer.

Decisions, decisions! Life’s full of them – from life-changing choices such as if you should accept that enticing job offer or relocate to another country to those smaller things like what to have for lunch! And decision-making is a central aspect of the product management role: the success of the product depends on the ability to make the right decisions at the right time and then communicate them effectively.

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time. That’s why customer service professionals should strive to master these five customer service techniques:

With the whole world flocking towards IoT market, businesses are rushing themselves to produce more and more smart devices. Even though its first foundation was laid in the late 1980s by students from Carnegie Mellon University, the actual boom began when the thought model for future interconnection environment was proposed, in 2004.

People are talking about you—and, let’s be honest, you might not like what they’re saying. Customers will always be discussing your products and services out in the wild—conversations between real human beings, from power users sharing their knowledge to folks just ramping up seeking tips and tricks. Even if you don’t always like what you see, you definitely need to be part of the conversation.