Teams | Collaboration | Customer Service | Project Management

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2023 in review: A look back at the big and the small wins

It’s that time of year again to reflect on the past 12 months and see how much we’ve learned and grown. As you know, at Miro we love a good retrospective. Looking back, we know that our successes are the result of passionate Miro super-users — you all — who’ve shared what you’re looking for in a visual workspace for innovation.

8 Work Styles: Definition and Importance

In the last few years, the approach to work has changed dramatically. We don’t need to work from 9 to 5 (or at least not everyone), we don’t need cubicles as much as we did in the past, and we don’t need (want) to climb the corporate ladder. Flexible hours, open spaces, and diplomatic structures are the new way of life. However, there is one thing that hasn’t changed – the need for a good team made up of people with different work styles.

Managing Client Expectations Through Communication & Visibility

Managing client expectations is an essential part of delivering positive experiences. If you are leading a service-based business and do not know how to manage client expectations, you are setting yourself up for failure. From the outset, you should attempt to manage client expectations through communication and visibility. This article will explore practical ways in which you can keep all parties aligned. ‍ ‍

Top 7 Project Management Trends in 2024

In today’s world, how we manage projects shapes how we get things done. As we go into 2024, lots of organizations – about 70% – think that managing projects well is really important for their success. This blog post talks about seven crucial changes happening in project management. From using smart technology like AI to making remote work easier, these trends are changing how projects are planned and finished for the best results. Let’s dive in.

Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

The Knowledge Centered Service – also known as the Knowledge Centered Support or the KCS – is a methodology and set of practices designed to integrate knowledge creation and maintenance into the daily workflow of an organization. Through active collaboration between teams and continuous knowledge capture, it helps improve the efficiency and effectiveness of customer support and Service Management functions.

PTO or Vacation Days: Understanding The Difference

Many employees have access to paid time off (PTO) or vacation days as part of their employment benefits. However, there’s often confusion about these terms and their differences. Let’s understand the distinctions between PTO and vacation days, their significance, and how they impact employees and workplaces. Let’s dive in.

How to Promote Mindful Communication in the Workplace

Workplace communications can be fraught with difficulties. Office politics, personality clashes, and other factors can mean that communications can sometimes break down. When communication breaks down, it can have negative effects on productivity and efficiency for teams and the business as a whole. What can you do to avoid potential issues? How do you ensure that communications remain as positive as possible and that staff remain on good terms and work towards common goals?

Optimizing Task Management with the Eisenhower Matrix

Master remote staff monitoring and time tracking with a blend of the Eisenhower Matrix and Insightful. This guide offers key strategies for efficient task management and enhanced team coordination. Learn how to streamline task prioritization and boost team productivity.