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Best Zendesk Training Resources in 2023

Do any of us ever truly master a tool? We may try, but with how quickly tech companies push out changes, it’s difficult to fully master a piece of software. Zendesk is a good example of this. Zendesk releases new features and content regularly, so if you want your support team to get the highest possible return on your Zendesk investment, it’s critical to stay up to date on Zendesk’s feature releases.

Boosting team productivity: The power of operational metrics

Like parents monitoring their kids’ whereabouts to keep them out of trouble, project managers monitor performance metrics to make sure their projects stay on track. With the wealth of data available today, however, trying to keep up with all of it can sometimes feel like drinking from a firehose. If you want your data to yield beneficial insights, it’s important to hone in on the KPIs and operational metrics that impact project and agency performance the most.

Offshoring vs Outsourcing

There are a lot of talks these days about outsourcing and offshoring, especially since both can seem the same, but they hold a few differences from each other. Both outsourcing and offshoring have their pros and cons, and it can be difficult to decide which the better option for your company is. In this blog post, we will explore the differences between outsourcing and offshoring, and help you decide which the best choice for your business is. Stay tuned!

Employee Monitoring To Prevent Employee Fraud

Nowadays, Business completely depends on technology and remote work is becoming common in today’s digital age. Employee monitoring software has become an important tool to stop fraud, ensure productivity, and also for keeping data protected. The increasing demand for employee monitoring software has provided organizations with complete awareness about employees’ overall activity and also to help the workplace from every fraudulent activity.

How to Build a Positive Company Culture That Drives Results

In this big, large society we live in, each company can be regarded as a small community. And, just like great societies have a wide array of cultures, companies must create their own. Yet, there are a lot of misconceptions about how to proceed, some people think that company culture is all about free food and ping pong tables. While those things can be a part of it, company culture is much more complex than that.

Streamline Scheduling with Shift Status Schedule System

For businesses of any size, shift status scheduling is a vital component of workforce management. Finding the right balance between labor costs and productivity can be challenging, especially when you must keep track of multiple shifts and personnel. Fortunately, there’s a tool that can help streamline the process and make it easier for business owners and CEOs to manage their staff – it’s called Shift Status Schedule System.

How to Manage Employee Workload

How can you manage employees and their work time when there is a need to handle a heavy workload? This is a question that many business owners struggle with. It can be difficult to know how to work around the management of employee workload, and how to best prioritize and organize tasks in a way that makes the most sense for everyone. In this blog post, we will discuss some tips for employee management, time, and resources.

Surviving a Toxic IT Work Environment: Spotting the Signs and Thriving Against the Odds

A toxic work atmosphere adversely affects employees’ physical and psychological well-being, as emphasized by the U.S. Surgeon General and the WHO. Moreover, it threatens your organization’s health by undermining staff efficiency and causing a high attrition rate. Unfortunately, a toxic work environment is a prevalent issue.

Time Champ: Right Combination of Productivity and Project Management Tool

Post the COVID era; it is safe to say that everyone working in the digital space has worked remotely at one point or the other. While so many companies are calling their employees back to the office as things get settled down, there are still so many organisations out there that are operating completely remotely. The employees from these organisations work from various parts of the earth and enjoy their freedom to work from anywhere.

Accountability and Responsibility in the Workplace

As an employer, it is your responsibility to create an environment that promotes employee engagement and job satisfaction. One of the key components to achieve it is ensuring that your employees are responsible and feel a sense of accountability for their work, without hindering the balance of their personal life. Establishing clear expectations and leading by example can help foster workplace accountability.