Efficiently managing customer support workflows is vital for businesses aiming to deliver exceptional customer experiences. However, support teams often encounter difficulties when using Jira, the popular project management and issue tracking tool. Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration.

ChatGPT, the generative artificial intelligence (AI) tool, has been making frequent appearances in news headlines lately. Its potential to revolutionize various industries and reshape the way we work, learn, and communicate has garnered significant attention. Bill Gates, the co-founder of Microsoft, believes that AI is as transformative as the microprocessor, personal computer, internet, and mobile phone.

Are you stuck choosing the best employee monitoring software? We’ve picked and reviewed ten of the most popular and functional systems on the market today and compared them in order to make your choice a bit easier!

Employee time tracker app is very useful when it comes to resolving some common workplace productivity issues. Are you using it the right way?

Welcome, fellow leaders and remote team members, to the future of collaboration! In this fast-paced digital era, virtual team meetings have become the cornerstone of how we connect, strategize, and achieve remarkable milestones together. Whether you're part of a multinational corporation, a startup, or a non-profit organization, chances are you've experienced the transformative power of these online gatherings.

Looking to understand your business's performance over the past year and set clear goals for the future? Our guide walks you through conducting an effective year-end review. Discover how Insightful's remote pc monitoring software can aid in performance tracking, goal setting, and obtaining actionable insights for your business's growth and success.

Uncover the groundbreaking influence of digital transformation in the finance and accounting BPO sector. Our article delves into how technological innovations are shifting traditional paradigms, enabling CFOs to harness AI, machine learning, and data analytics for strategic decision-making, growth enhancement, and optimal investment. Explore this new era of financial efficiency and how computer monitoring tools for employees can help.

Managing a virtual call center with a globally distributed workforce requires the right tech stack—especially if you aim to run an efficient, ROI-positive operation. Without a reliable solution, you’re likely: In this guide to virtual call center software, we’ll go over nine of the best options for everything from agent performance management to conversational AI—so you can find the right platform to optimize your contact center operations.

Joy’s words hold true for aspiring assistant project managers. Becoming an A+ assistant project manager requires dedication, hard work, and a well-honed skill set. You need an understanding of the day-to-day tasks, project management best practices, and strategies to ensure successful outcomes. When everything is in sync — cost, time, and quality — there’s a great sense of accomplishment and pride that comes with being part of a successful project.