When it comes to designing your marketing agency’s website, it's important to put your best foot forward. Showcasing top-notch work helps potential clients see just what your agency is capable of — and what they might expect if they choose to work with you. Agencies that do a great job marketing themselves build instant trust and credibility. It's where you can show off your best work and tell your brand's story, and it's also where first impressions are made.

Call centers are often on the front line of customer experience and CX, making them crucial business touchpoints. And with the rise of automation and AI technologies, customers expect quick responses and fast resolutions to their problems. While these new technologies bring incredible new ways to serve and delight your customers, customers still turn to call centers and contact centers for complex issues that require human expertise to untangle.

Many have seen the word. Far fewer could tell you what it really means (or how to pronounce it… hint: “con-bon”). Something to do with manufacturing? A tool for software developers? A style of project management? Try all of the above. Kanban is one of the most effective tools available for managing project-based work. Interested in Kanban but not sure where to begin? Let’s explore some real Kanban board examples and templates.

Tired of missed deadlines? Duplicated tasks? Lost project documents? Workplace tension? Well, you are not alone. These are common problems of many teams, which is a good thing. It means there is a list of proven solutions! We'll talk about one of the most effective — implementing team management software. In this article, you'll find out why your business needs it, how much it will cost, and the best tool options to pick. But first, let's check if we're on the same page about the definition.

Global outsourcing of projects has become an increasingly popular strategy for businesses seeking to optimize their operations. By leveraging resources and expertise from around the globe, companies can tap into a wide range of benefits. However, 71% of companies are still not automating project management for their outsourcing businesses.

Design thinking is a powerful approach to problem-solving that has gained popularity in recent years. It is a human-centered methodology that focuses on understanding the needs and wants of end-users and using that information to create innovative solutions. While traditionally associated with product design, design thinking can also be applied to project management.

In the eyes of customers, you’re only as good as their last experience with you. This means that consistency is key – whether you’re facing economic headwinds or an unexpected spike in customers needing help. AI helps teams boost their productivity, increase efficiency and meet rising customer expectations at a time when many are being asked to do more with much less.

As the operational hub for defense, government and technology enterprises, Mattermost is committed to connecting technical organizations and their people, processes, and tools for mission-critical work. Mattermost v8.0 is focused on increasing your team’s operational efficiency, expanding our ecosystem, and improving our platform.

Welcome, folks! In today’s ultra-connected and fast-paced world, the ‘boss behind the big desk’ leadership style no longer cuts it. Leadership styles have evolved, and modern leadership practices are stepping into the limelight, focusing on collaboration, flexibility, and empowerment. These aren’t just buzzwords, either. They’re the keys to driving successful teams and businesses in this day and age. But how does Time Doctor fit into this equation, you ask?

With the eighth post in our ten-part series covering The Complete Guide to Customer Service Transformation, the topic of focus is a key component of an efficient and customer-centric service strategy: self-service capabilities.