As a spreadsheet tool for data entry, there's nothing wrong with a platform like Smartsheet. But if your agency needs a platform that can handle more than just Excel-style spreadsheets — or if you simply don't love digging through endless rows and columns to find the data you need — you'll probably want to look elsewhere. Where do you begin to narrow down the best Smartsheet alternatives for task management in 2023? We've got you covered with our top picks.

Call center agents are often asked to do the impossible: Make every customer happy—while struggling with slow tech, increased workloads, stress, and burnout. Thankfully, many in the world of CX are discovering how to spell relief: AI. According to “The New CX Priorities,” a new industry report from Freshworks, CX leaders must treat customer support as a strategic function with far-reaching impact across the organization.

Whether your distributed workforce engages in real-time or asynchronous work—or both—research points to three systems that support it all. Study abstract: Collaboration is critical to organizations and difficult when work is distributed. Prior research has indicated that when individuals are distributed, organizations respond by structuring their work to decrease reciprocal interdependence, reduce the complexity of tasks that individuals perform, or accept moderate inefficiencies.

A guide to common work from home fails and how to address them.

In this blog post, explore practical strategies for managing conflicts in remote teams and learn how Insightful's employee monitoring and productivity software can help employers identify and address potential issues before they escalate.

If your remote team is distributed around the world, how can you make sure they’re completing tasks efficiently—or even working at all? With a reliable remote employee monitoring platform, you can manage your team and track their activity during work hours without having to micromanage every project. So which app is the right choice for your team?

Meet John, a busy project manager at a software development company. With numerous projects to manage and deadlines to meet, John finds tracking time spent on every project difficult. That’s when he came across Workstatus! The software helped him to.

Learn effective strategies for managing remote writers to ensure productivity and high-quality content. Optimize your team's workflow with employee monitoring and productivity software like Insightful.

According to Freshdesk’s Future of CX report, the pandemic has forced consumers to adapt to digital channels. While the consumers of 2023 prefer digital-first experiences, they expect service providers to keep up with quality customer service across channels. As companies revisit their customer service strategy, they can take a leaf out of companies that get customer service right.

Are you looking for a better way to manage your team? If so, you’re in luck! There are many top-rated software solutions available that can make team management a breeze. In this blog post, we will take a look at 10 of the best team management software solutions on the market today. We’ll discuss what each one offers and how it can help improve team productivity.