According to the Anatomy of Work Global Index, 79% of workers at collaborative organizations feel well-prepared to respond to challenges—four times higher than weak collaborators.

As a customer support professional, you understand that customer experience is one of the key components to a successful business. Because of this, you’re continuing to navigate through the ever changing landscape of customer service by implementing solutions that enhance the customer experience. Nowadays, one of the most prominent ways to revolutionize your customer support efforts is to offer multiple channels of communication for your customers to reach out to you, including live chat.

Between 2020 and 2021, poor-quality software cost U.S. businesses about $2.41 trillion. Why? Sometimes it comes down to software having a poor user experience, but more often it’s due to a lack of structure within software development teams. So how do you choose the right people for software development teams? And what development methodology should you use? We’ll show you the basics below.

Josh Hus, IT Services Manager at Veho, tells us how their internal Help Desk use Geckoboard to track workload as well as to spot ongoing issues that might need addressing.

We added the ability to customize the message icon for inbox messages. That means you can set a different icon for each type of notification that you send. To do this, Message Icons needs to be enabled in your brand’s in-app settings (they should be by default). Then you can add an icon to your notification template.

The traditional weekly work schedule expects an employee to work for 5 days a week or under many cases, 6 days a week for a specific number of hours that are fixed differently by different organizations though a standard figure for the same generally stands at 8 Hours. Have you ever thought of reducing the working hours in order to get better output or this seems like a certain joke of sorts?

What is the first structure that you need to perfect before building any further? The foundation, of course! And when it comes to handling such projects, construction project management software is the foundation for success. Construction project management software helps with effective monitoring of the material, skilled and unskilled laborers, client expectations, employees, and deadlines.

Dive into the fascinating history of remote work, its growth, and the future of working from home. Discover key insights to help your business stay ahead.

When it comes to problem-solving, leaders are some of the best in the business. They have to be – their jobs depend on it! To succeed, leaders need to be able to identify and address issues quickly and efficiently. But problem-solving isn’t just a leadership skill. With the right approach, problem-solving can be taught and learned by anyone with the right attitude.