When it comes to problem-solving, leaders are some of the best in the business. They have to be – their jobs depend on it! To succeed, leaders need to be able to identify and address issues quickly and efficiently. But problem-solving isn’t just a leadership skill. With the right approach, problem-solving can be taught and learned by anyone with the right attitude.

Uncover the most effective strategies for managing employee breaks to boost productivity, enhance employee well-being, and optimize workplace efficiency. Learn how Insightful can support your break management efforts.

Dive into the fascinating history of remote work, its growth, and the future of working from home. Discover key insights to help your business stay ahead.

An employee computer tracking software is used to make out a difference between time usage done by employees who are engaged in their work and ones who are killing time at the cost of the company’s productivity.

Between 2020 and 2021, poor-quality software cost U.S. businesses about $2.41 trillion. Why? Sometimes it comes down to software having a poor user experience, but more often it’s due to a lack of structure within software development teams. So how do you choose the right people for software development teams? And what development methodology should you use? We’ll show you the basics below.

‍We360.ai is an employee monitoring software which helps managers to track employees, manage their work, gain insights into the employee productivity, leave and attendance management. Being a SaaS tool we keep on adding newer features every now and then to assist our clients further ease on to their work. The best part is that any new update by We360.ai is available to all its previous clients at no extra cost.

Human Resources is the division within a company that is supposed to be in touch with all other divisions across the board. The definition of HR has expanded to newer terms nowadays thanks to the strong focus on building great companies. This has led to the rat race of becoming a good People Manager – Someone who can manage The People or The Team or The Employees well.

Help desk leadership is always an ongoing topic. People can’t seem to feel they know enough about it, so they keep digging, looking for new ideas, perspectives, methods, or whatever can make them even better at their jobs. And don’t get us wrong; that’s exactly what you should be doing! And to help you with that, we discussed “Service and Leadership in 2023” in April’s Ticket Volume podcast live recording.

Whether your distributed workforce engages in real-time or asynchronous work—or both—research points to three systems that support it all. Study abstract: Collaboration is critical to organizations and difficult when work is distributed. Prior research has indicated that when individuals are distributed, organizations respond by structuring their work to decrease reciprocal interdependence, reduce the complexity of tasks that individuals perform, or accept moderate inefficiencies.

Call center agents are often asked to do the impossible: Make every customer happy—while struggling with slow tech, increased workloads, stress, and burnout. Thankfully, many in the world of CX are discovering how to spell relief: AI. According to “The New CX Priorities,” a new industry report from Freshworks, CX leaders must treat customer support as a strategic function with far-reaching impact across the organization.