Many people and resources unite and invest their energy to create a successful project. Often the project journeys from one team to another, demanding various things from different individuals. Every step ahead takes you closer to your end goal. The journey, however, is not always a straight one. Some tasks may need a catalyst, and others may require different resources to keep the process going. Sometimes projects move from one end and shift to another midway.

You might have heard about Harvest and Toggl in the search for time-tracking apps. Harvest has drawn attention to its expense tracking and invoicing while Toggl is renowned for advanced time tracking and reporting. Having similar sets of features, you can get confused about what to choose between Harvest and Toggl until you experience them individually. Or you can go through the reviews. It's better if you have a head-to-head overview of these two tools.

Professionals entrusted with project management activities usually discuss the importance of all the things explored and learned – especially if it’s within the spectrum of being a technical project manager. However, the million-dollar question is: How many project managers actually take time to reflect upon their lessons to help somebody else in the field? Technical project managers transform the way companies lead and execute projects.

A lot has changed in how we work over the past few years. With advances in technology, more and more employees are working remotely. Some people believe that remote employees are less productive than those who work in an office setting. But is this really the case? Let’s examine some of the pros and cons of working from home.

Performance is a topic that managers frequently discuss. Some goals and targets need to be accomplished, both on an individual and a team level, to meet the overall aims of your firm. But how exactly do you evaluate a worker’s performance? You are aware that your team puts in a lot of effort, and it’s probable that you have data to back up this assertion. But is everyone focusing their efforts where they should be?

A customer service management platform is a software platform that provides a variety of tools, information, and workflows relating to customer service and the customer experience. It goes beyond the functions of a more basic ticketing system while still offering the vital functions that those systems provide. A CSM platform will enable you to manage better relationships, boost productivity and improve the customer journey.

It’s well known in the ITSM world that Service Levels Agreements (SLAs) are critical for any company that wants to offer outstanding customer service for internal and external clients. However, organizations often face a problem when they have to create them for different help desks. But worry not because that’s why multiple SLA policy is here for. This practice allows you to segment your SLAs according to the different help desks your company has.

The time has come: you have been given the green light to organize a significant event for your company, one that will leave employees feeling motivated and energized. That’s fantastic! However, if event planning is not often part of your responsibilities, you might be finding yourself in a stressful situation.

Project Management Knowledge Areas are the essential components of project management, which provide the basis for managing projects and achieving successful outcomes. A great starting point for project management knowledge is the PMBOK Guide. This article will review the ten recognized PMBOK knowledge areas and explain how they work together to form a project management system.

Leads and lags in project management are simpler concepts as compared to the other concepts in the market. But if you are just starting off, this might be very confusing for you, majorly when used as a network diagram, etc. The market requests and business needs are noticeably growing and expanded continuously over the decade. This growth is causing technological advancement in the industry.