When businesses process customer data, they are responsible for keeping it secure under Australia’s Privacy Act. If the information relates to anyone from Europe, the general data protection regulation (GDPR) also applies. Both regulations demand that organisations appropriately manage the personally identifiable information (PII) they hold. In addition, the Australian government has stipulated that businesses must address the significant increase in data breaches over the past two years.

There are little things we do at work every day, over and over. While it may only take a couple of seconds each time, if you repeat it dozens of times, the task wastes time — and time is money. This is why it’s crucial to streamline repetitive tasks by automating them. Automation apps give team members a simple way to increase the functionality of their workflow.

When it comes to customer support, there’s no question that live chat software is king. Live support software allows you to communicate with your customers in real-time, which can be a huge help when they have questions or need assistance with a purchase. Plus, it can make them feel valued and appreciated, which is always good. With so many different live chat software options on the market, it can take time to decide which one is right for your business.

A return to work letter should be informative first and foremost, but it also needs to demonstrate empathy towards your employees. Follow these tips to pen a letter that makes your employees want to return.

The secret of efficient time management is time boxing. This is when you literally need to think inside the box (NOT outside!). Arranging your time in systematic boxes helps you to crank through your work and boost productivity. If you are struggling to keep being productive this guide will be a real lifesaver. Keep reading our blog post and find out: Are you ready to make result-driven changes in your routine?

The days of manually planning your business’ capacity are behind you. In today’s world, automation is the key to ensuring that your business can keep up with demand. Using one of the top 4 automated capacity planning tools, you’ll be able to predict your needs and ensure that you’re always able to meet customer demand.

Project management is the process of achieving any goal with successive tasks and constant effort by the team. All type of project has a few basic aspects: budget, team members or individual, specific goals or objectives, and a complete schedule. Project management can be found in several job sectors. These job sectors are equally important for relevant tasks and job seekers. Project management skills and techniques can be a game changer for recruiting process.

Even the highest-performing service organisations need to know where they stand among their competitors and how they can continue raising the bar to retain their status as leaders. You can find answers in the 2022 CX Accelerator report, where CX organisations are categorised according to our CX maturity model scale and rank as Starters, Emergers, Risers and CX Champions.

Customer relationship management (CRM) tools make it easy for brands to manage customer interactions and strengthen relationships. These tools help streamline communications and give you insight into your customers' needs. This way, you can develop strategies tailored to your customers’ needs. Besides, you may find many Salesforce Alternatives for CRM out there in the market that are affordable and fit your ecosystem.

How to deliver higher quality outcomes on faster deadlines with a cohesive (& happy) team.