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PWC Customer Experience is Everything Study

A Homage To The Internet’s Most Famous Customer Experience Research Study. If you’re in the customer experience space, you’ve probably heard a handful of these customer experience statistics: And lastly, the finding that may be responsible for more corporate buy-in on customer service and CX improvement over the last 4 years.

Getting Distracted While Working Remotely

Working remotely is a great way to have more flexibility in your schedule and take control of your work-life balance. However, it can be easy to get distracted while you’re working from home. Late in 2020, Upwork released an economic report stating that 41.8% of Americans were working remotely. The remote work mode has its benefits and challenges. One of these challenges is that remote work is subject to many distractions.

How to create a TV dashboard for Pipedrive

Pipedrive is a popular choice of CRM system for sales teams, especially in small to medium sized businesses. It provides an easy-to-use interface and powerful features that help teams manage sales performance, track progress and generate sales reports with ease. With Pipedrive, sales teams can create pipelines, assign tasks, set deadlines and monitor key metrics. They can also track leads, set targets, and view detailed analytics to gain valuable insights.

Why your employee retention efforts are failing and how a better EX can turn it around

Before we explore those options, here are some stats which reveal the true state of things as it relates to employee retention. Additionally, Workforce Institute’s 2021 Retention Report found that around two-thirds of employee departures could have been prevented. And in response to this employee exit, companies are switching up how they approach the workplace and work spaces, growing and enriching their employee experience.

Tsheets vs Time Doctor: A head-to-head comparison

As companies become increasingly competitive, finding new ways to track employee productivity is essential. Luckily, time tracking software enables companies to track employee productivity easily. This tracking technique helps employees manage their time and organize their workflow. In this article, we’ll compare two well-known time tracking tools: Tsheets and Time Doctor. We’ll take a detailed look at their features and integrations to help you choose software that suits your needs.

What is resource utilization? Formulas, techniques, and benefits

A large part of project management is ensuring that your team has the time and resources needed to complete jobs on time. As a project manager, you need to be able to assess the available hours from your team members and check available resources before you put together a project plan. This process is called resource management. Understanding resources is essential for several reasons, and it has a major impact on the billable hours and, therefore, your company's profitability.

10 Miro templates to help your organization achieve its 2023 objectives

As this year winds down, you may be eager to begin or continue planning for the next one. It’s an exciting time that’s filled with brainstorming, bold ideas, and big dreams as you and your team enthusiastically identify all of the possibilities for the coming year. But you also know that you need to balance all of that ambitious fantasizing with some intention, strategy, and organization.

Agile at Scale? How Would That Work?

The Scaled Agile Framework, or SAFe, might sound like a contradiction in terms. The agile methodology for software development is designed to help companies operate nimbly — without being slowed down by processes or constrained by a rigid plan — so that they can deliver value to customers more quickly and efficiently. But what happens when a small, agile company grows into a large enterprise?