With most businesses going remote or hybrid, time theft has become a huge problem in today’s workplaces. Employees often find ways to cheat the time tracking system to get more hours than they have worked. This can lead to the company’s lost revenue, and even be considered fraud! Yet, since we are experts on the matter who have spent quite a time perfecting a time-tracking tool and employee management, don’t fret! We are helping you out with this blog post.

How mature is your CX organisation? As part of Zendesk’s survey of almost 5,000 customer service decision-makers around the world, we asked questions about the attitudes, behaviours and outcomes regarding their people, processes and data/technology. This led to our 2022 CX Accelerator report and maturity scale model, which allows you to assess where your business ranks.

Are you finding it hard to juggle your work and personal life? Do you feel like you’re never able to get everything done? There’s a good chance that you’re struggling with time management, and you need good time management tools. It is ok if you’re struggling to manage your time, you’re not alone. In fact, time management planning is one of the top challenges that business owners face.

If you’re like most people, you’re probably struggling to manage your time and money. And that’s not surprising, considering the amount of work and stress that comes with being a busy modern person. But there is one solution that can help. You need the best planner app for strategizing your workflow and managing your teams at work.

ITSM is a collection of concepts and processes. How those processes are implemented and adopted can vary. This is where IT service management frameworks come into play and, based on the needs of the business, also help determine what frameworks are best for implementing those ITSM concepts and processes. IT service management frameworks focus on services rather than systems and support the full scope of the practice of service management.

Busy project managers, some rescue is coming to you RIGHT NOW. Yes, you can use a PERT chart to help you manage your projects more efficiently – and set aPERT the wheat from the chaff in your project portfolio. Today, we will introduce you to PERT charts and show you how to use them effectively in project management. It’s easier – and more pleasant – than you think!

CX organisations come in all shapes, sizes and configurations. And there are challenges and opportunities in every single one of them. Zendesk surveyed nearly 5,000 customer service decision-makers around the world to find how their organisation’s adoption of customer service and support best practice improves its ability to deliver superior customer experience (CX). The resulting 2022 CX Accelerator report uncovers fascinating insights about real-life pain points and clear calls to action.

Do you aim to use one of the Trello alternatives as your primary project management tool? To educate yourself with each platform, read this blog. Choosing the correct software is no longer sufficient in this digital world. Even the most talented teams find it challenging to modify processes. The framework, procedures, and discipline needed to support successful project management are built by your team with project management tools.

Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

The ability to handle and use project records in a way that ensures seamless storage, and smooth records management of documents, and papers by seniors, team members, and other stakeholders is made feasible by managing records on a project.